37.5 Hours per week. Monday - Friday. 9.00am - 5.00pm. Hybrid Role. 

Purpose of the Post:

To be the key point of contact between our customers and our business and to build a relationship as a trusted partner. To manage and ensure revenue protection and growth of a dedicated book of business through proactive account management.

• To manage our customers, and to ensure revenue retention and growth.
• To carry out regular client reviews both by phone and face- to-face, to ensure we are working in partnership with our customers and we are providing an effective service in line with customer expectations.
•  Carry out contract reviews and renewal as appropriate.
• To monitor client utilisation including spend and payment performance, and to pro-actively address any issues of concern.
• To seek innovative solutions to help our customers achieve their goals and improve their processes and testing regime
• To be familiar with customer specific requirements and retailer standards within their managed book of business
• To work closely with the sales team in customer retention and development.
• To be a key point of escalation for any issues impacting their book of business, or to provide assistance with any other customer escalations within their local geography.
• To prepare and update quotations for existing customers.
• Keep up to date with current techniques, topics and legislation.
• To act as the key point of contact where the service may be delivered from multiple Eurofins locations and where the client may operate out of multiple locations.
• To coordinate specific projects for customers to ensure delivery on time to the project specification.
• To generate customer KPI reports to a high standard
• To keep up to date with the range of testing offered by Eurofins and to advise clients on appropriate testing.
• To handle customer invoice queries and complete relevant documentation for credit notes where appropriate.
• Provide a high level of internal and external customer care.