Bookings Administrator
Posted 2 weeks ago by Spire Healthcare
Bookings Administrator | Administration, Customer Service | Full Time (37.5hrs p/week) | Permanent Contract | £11.45 p/hour | Impington, Cambridge | Free Parking | Excellent Benefits
Spire Cambridge Lea Hospital are recruiting for a Bookings Administrator to join their established team on a permanent contract, working 37.5 hours p/week. The successful candidate will work in the Inpatient Bookings office of the hospital and carry out duties and tasks to ensure a smooth and efficient patient journey for all patients. This is a great opportunity for someone who comes with previous administrative experience and dealing with customers.
Duties & Responsibilities:
- Receive all inpatient bookings from consultants and/or their secretaries and register them onto HMS / SAP
- Process pre-assessment bookings in line with current processes, working closely with nurses and anaesthetists to ensure a complete and comprehensive assessment is carried out for each patient.
- Enter and process inpatient/daycase bookings into SAP and ensure correspondence of admission information is received
- Liaise with NHS Trusts to assist local and national contract requirements to address waiting lists.
- Monitor dates of appointments according to requirements of the contract
- Maintain Excel spreadsheets in order to document the pathway of patients transferred from other healthcare providers. Coordinate transfer of this information for providers when they request this information.
- To set up theatre sessions working in close liaison with consultants and theatres
- Confirm details of admission and send appointment letters
- Liaise with insurance companies for pre-authorisation and pre-verify
- Check the accuracy of all inpatient booking forms against the theatre list
- Inform all relevant departments of special requests on booking forms
- Communicate theatre sessions cancellations to all relevant departments
- Create and maintain a database for monitoring and trend analysis of late bookings
- Create and maintain a database for monitoring and trend analysis of theatre sessions cancellations
- Co-ordinate and liaise with relevant departments the management of inpatient booking with <7 days to surgery
- Regularly communicate with all Consultant secretarial services to ensure thorough/complete use of allocated operating sessions
- Adhere to the hospital Health and Safety policy and any other relevant policies
- Carry out any other duties that may reasonably fall within the general nature and level of responsibility
What we are looking for:
- Previous customer service experience.
- Administration, contact centre or database management experience.
- Ability to manage own workload including planning, organising, prioritising and problem solving
- Experience of dealing with difficult customers/patients.
- Excellent interpersonal and communication skills.
- Ability to build and maintain effective working relationships, both internally and externally
- Evidence of delivering and exceeding customer expectations, with the ability to handle difficult situations
- Confident telephone manner being able to communicate with a wide range of customers.
- The ability to work effectively as part of a team
- High degree of accuracy, methodical. logical using a common sense approach to changing workloads
- Innovative and proactive with an ability to work to tight deadlines
- Ability to act with tact and discretion and appreciate the confidentiality implications when dealing with personal information
- Fully IT literate and a highly competent user of MS Office.
Benefits:
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- 'Spire for you' reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance
- Save an average of £50 per month with our free onsite car park
We commit to our employees well-being through work life balance, on-going development, support and reward.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.
For us, it's more than just treating patients; it's about looking after people.
- Type:
- Permanent
- Start Date:
- asap
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Job Reference:
- 17878_1714734981
- Job ID:
- 221590855
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