Customer Service Centre Manager
Posted yesterday by Thrive homes
- Salary:
- £43,100/annum Plus Benefits
- Location:
- HP3, Rucklers Lane, Hertfordshire (5 miles)
- Job Type:
- Contract
Continuously improve customer service to ensure first contact resolution. Monitor and report on customer service performance metrics, including contact centre service targets and turnaround times. Conduct quality assurance checks to highlight trends and identify performance and service … more