The efficient maintenance and support of our systems and infrastructure is essential to business continuity, so you'll work with the business to understand what their needs are. From planning and engineering solutions to applications problems, administration or network issues; to providing 3rd line IT service desk support; to liaising with external suppliers to resolve issues or even assisting with the design and testing of disaster recover procedures you'll do whatever it takes to optimise performance, whilst minimising disruption and downtime. You'll also transfer your knowledge to 1st and 2nd line support when transitioning projects to operational support, as well as update documentation in relation to infrastructure systems. Successful Applicants must be able to commute to the UKTL offices in Solihull, Birmingham with the possibility of hybrid working. We strive to offer a great work life balance - if you are looking for full time, part time or flexible options, we will try to make this work where business possible. This will be dependent on the kind of role you do and part of the business you work in.