The Port of Dover is closing the gap every day between the UK and the world by connecting trade, travel, visitors and communities locally-globally, collaborating with local and international partners to create a more seamless, sustainable and tech-enabled port. As the UK's busiest international ferry port and a vital gateway for the movement of people and trade, Dover handles £144 billion of trade per year, 33% of UK trade in goods with the EU and welcomes over 11 million passengers. Dover is also an award-winning cruise port, delivering world class travel and visitor experiences to the most prestigious cruise lines.

With a growing and diversifying cargo business operating from state-of-the-art facilities, a brand-new marina which is a major feature of the exciting waterfront development, and opportunities for further expansion in the future, Dover's proud history dating back 400 years has a new modern twist.\"

Job Summary

You will be required to ensure the efficient and secure processing of passengers through the Port of Dover, with a strong emphasis on safety and flexibility, reporting to a Team Leader and together ensuring the seamless flow of passengers.

Your role as an EES Port Service Operative is crucial for passenger processing. Utilising smart technology you will be required to verify passenger passports, capture clear photographs, and allow passengers to scan their fingerprints, ensuring all information has been accurately recorded onto the system and delivering high standards of customer service through the whole process.

Flexibility is essential as you may be required to work across multiple sites, responding to operational demands throughout the day. Due to the port's 24/7 operation, shifts will fall outside of regular hours, including weekends and night shifts.

This is a full-time position due to start in the Autumn, and working hours will be 42 per week.

Skills and Qualifications

• Proven experience in a customer-facing position, ideally within the travel industry
• Technical proficiency in operating and troubleshooting portable smart devices
• A proven track record in problem solving
• Thrive in a dynamic and fast-paced environment
• Excellent communication skills
• Ability to maintain a calm and professional manner under pressure
• Have strong reasoning, negotiation and organising skills
• Have a good eye for detail
• Ability to work outside in all weather conditions
• Full UK driving licence would be an advantage

Benefits:

• Accrued holiday entitlement
• Auto enrolment pension (after 3 months)
• PPE provided
• Free parking
• Employee assistance programme
• 3rd party discounts
• Benefits and reward platform
• Employee volunteering scheme

All offers of employment are subject to us obtaining satisfactory references (covering all education, training, employment and unemployment in the preceding 5 years)and there will be a pre-employment medical including a Drug and Alcohol test. We need to satisfy your Right to Work in the UK.

Please be aware that all employees will be subject to background security checks in order to obtain a Dock Pass.

We value the unique differences that each of our colleagues bring to work every day and are committed to creating an environment where everyone is looking after each other and respected, included and able to perform at their best.

We are happy to discuss flexible working where possible.