White Goods Technical Trainer

Pacifica is one of the UK's largest providers of outsourced support and repair of domestic appliances.

Employing over 250 fully qualified engineers, repairing over 350,000 appliance repairs every year, creating a sustainable future. As a Carbon Neutral Company, our goal is to reach net-zero carbon by 2035.  

Our Purpose; We exist to keep households running while protecting the environment.

Our Vision; We are proud to care for our customers' appliances for a more sustainable world.

Background

The Training Department plays a central role within the Pacifica operation. It has been responsible for the training and development of White Goods Engineers over the past 10 years and has developed a reputation as one of the UK's best providers of technical learning.

An opportunity exists for a highly experienced White Goods Engineer/Manager to join our team to deliver high quality training to Pacifica's employees, franchisees and partners. The role is demanding but provides an incredible sense of achievement as you see trainees develop their career in White Goods.

Based: Pacifica Training Academy [Washington NE38 8QU]

Key Responsibilities

        Assisting the Training Manager in the design and implementation of training plans, identifying needs and developing training solutions within the context of the company values for all new Trainees and Engineers

        Assisting the Training Manager in the design and implementation of training plans, identifying needs and developing training solutions within the context of the company values for all existing Engineers and Trainees

        Promoting a positive safety culture within Pacifica

        Delivering in-house training programmes, developing courses specific to services, and sourcing external training requirements to supplement in-house training as required

• Maintaining and updating training and reference materials
• Building strong working relationships with key colleagues, working with them to identify training needs and implement solutions
• Identify emerging issues and needs that will determine future demand for training across the functions within the Field Service Operation
• Ensure Pacifica's health and safety processes are maintained

Required Experience, skills, behaviours and attributes:

• Minimum 3 years White Goods repair engineering experience required, with up to date working knowledge of the following; washing machines, tumble dryers, dishwashers, refrigeration and cookers. CCN1 and CKR1 ACS Qualifications would also be advantageous but are not essential.
• UK Full Driving Licence
• Successful candidate needs to be a reliable and conscientious individual
• Teaching qualification or willingness to work towards a teaching qualification (NCFE Level 3 Award in Education and Training & Assessing Vocationally Related Achievement)
• A strong desire and/or experience in developing and facilitating training courses and development solutions
• Experience in coaching, mentoring, and developing others in a complex, fast paced environment preferred
• Ability to identify areas for improvement, bring measurable results, improve efficiency and, where possible, save costs
• Excellent people skills, and used to dealing and building good rapport with various levels of management
• Excellent electrical safety knowledge
• Experience of managing own workload consistently and effectively
• A fresh, positive approach to training and development
• Excellent communication style and ability
• Ability to communicate clearly and effectively

        Computer literate ie: Excel, Word, PowerPoint etc

Benefits

Competitive salary of £28,000 - £32,000 per annum basic dependent on experience

Company Pension scheme

30 days annual holiday allowance including 8 bank holidays

Wellbeing and fantastic work - life balance

Excellent opportunities for progression and promotion within our business.

Death in service benefit at 3x salary 

Company online retailer saving portal

Complimentary MAP - (Multi Appliance Protection) for your own home appliances.

Costa card gift cards - monthly nominations by Team Managers

Entry into Monthly Cash Prize Draw

Opportunity to obtain NCFE Level 3 Award in Education and Training & Assessing Vocationally Related Achievement

Reporting to

Training Manager

Hours of Work 

40 hours per week : Monday to Friday - flexible