JOB DESCRIPTION:                  Caretaker Supervisor

RESPONSIBLE TO:                      Housing Services Manager- Tuath Housing

Senior Executive Officer- Cork City Council

CONTRACT:                                 Permanent

WORK LOCATION:                    Tuath Housing Office, Cork

 About Us:

Tuath Housing has provided safe, secure and affordable housing since 2006. A lot has changed over the years, but our values remain the same. In partnership with Key Stakeholders, our main focus is on delivering more quality homes to more people and providing an outstanding Customer experience to our 27,000 residents.

Working with Tuath Housing is different because we make a difference. We maintain and develop our team of dedicated, motivated, and authentic people through focused training and career development.

If you are driven to make a difference and believe that everybody needs a home, Tuath is waiting to hear from you.

Our People and Culture:

Our employees benefit from a positive working culture, learning and development opportunities, and an extensive benefits package which includes:

      24 days annual leave

      Attractive salaries commensurate with experience

      Pension scheme, bike-to-work scheme and a wellness allowance

      Career development opportunities and a study aids scheme

      Access to an Employee Assistance Program

      Flexible working and an excellent work-life balance package

Tuath Housing are accredited with the Bronze Award from Investors for Diversity and are committed to promoting a diverse and respectful workplace reflective of all cultures, nationalities, backgrounds, genders, members of the LGBTQ+ community and people from traditionally marginalised backgrounds. We are committed to creating and maintaining a workplace where all colleagues can be their most authentic self.

Tuath is committed to embedding environmental, social and governance (ESG) considerations into every aspect of the business, and to implementing a business plan that emphasises social responsibility throughout our operations. We strongly believe in the importance and value of working in partnership with our many stakeholders to deliver more homes to more people, creating communities across the country. By tracking Tuath's ESG achievements, we can lead the way in making the affordable housing sector in Ireland more sustainable; and by having a positive environmental and social impact Tuath will also deliver better results to our residents, our employees, and the wider community.

If you are driven to make a difference and believe that everybody needs a home, Tuath is waiting to hear from you.

POSITION SUMMARY:          

To provide an effective liaison between Tuath Housing, Cork City Council, and the caretakers; to supervise the Caretaker Team in Cork and to oversee the work completed by the Caretakers to manage the use and occupation of the relevant dwellings owned by Cork City Council

KEY RESPONSIBILITIES:

1.     Lead the Cork Caretaker Team to ensure targets for Health & Safety, client service and cost are achieved.

2.     Monitor the day-to-day site activities of the Caretakers, to ensure they complete their duties in terms of safety, quality, schedule, cost, and documentation.

3.     Manage the Caretakers for success by providing training, coaching, feedback, and support.

4.     Manage the Caretakers in terms of a point of contact for annual leave & cover 

5.     Create a positive employee relations environment and facilitate high engagement within the Caretaker team.

6.     Provide timely feedback and review and ensure all performance issues are dealt with in a constructive, fair, and prompt manner.

7.     Ensure that all employees are treated with Equality Dignity and Respect

8.     Participate in the selection and hiring of Caretakers.

9.     To facilitate and supervise access by the City Council contractors as required.

10. To work in conjunction with the City Council to ensure the maintenance of fire alarms, fire extinguishers, emergency lighting and lifts and pass appropriate paperwork to the Cork City Council Manager.

11.  All other duties as assigned.

TENANT CARE:

12. To carry out fire drills in accordance with work instructions.

HEALTH & SAFETY:

13. To conduct all activities in a manner which is safe to yourself and others.

14. To be aware and act in accordance with both the Employer's and the City Council's policy/policies in respect of Health and Safety matters.

GENERAL:

15. Participate on forums/working groups/committees as required.

16. To contribute to the effective delivery of Quality Customer Orientated Service procedures.

17. To undertake other occasional duties which are consistent with the responsibilities of the post.

This job description is not definitive or restrictive and will be subject to periodic review as deemed necessary and/ or in the light of job-related developments.

Working for Tuath Housing:

• Attractive salary commensurate with experience
• 24 days annual leave
• Service leave
• Organisational performance bonus
• Generous pension scheme
• Sick leave
• Wellness allowance
• Hybrid working
• Bike-to-work scheme
• Flexible working hours
• Career break
• Career development program
• Employee assistance program
• Linkedin Learning licence
• Sports & Social Club
• Work-life balance package