The Hyatt Centric The Liberties is excited to be recruiting for an Accommodation Supervisor to join our award winning team.

You will be welcomed to a friendly, inclusive environment where you can learn and collaborate with a great team to ensure a memorable guest experience.

The Accommodation Supervisor is responsible for overseeing the day-to-day operations of the accommodation facilities, ensuring that guests or residents have a comfortable, clean, and safe environment. This role involves supervising housekeeping staff, coordinating maintenance activities, and ensuring compliance with health and safety standards.

Responsibilities

• Assist with the management of the Accommodation department and ensure strict compliance with hotels policies and procedures.
• Supervise and coordinate the activities of the housekeeping team.
• Inspect guest rooms, public areas, and back-of-house areas for cleanliness and maintenance issues.
• Ensure that all areas meet the company's standards for cleanliness and presentation.
• Liaising & communicating with front office and reservations teams regarding room status.
• Respond to guest inquiries and resolve any issues related to accommodation promptly and professionally.
• Ensure guest satisfaction by maintaining high standards of service and cleanliness.
• Ensure compliance with health and safety regulations.
• Train new employees and conduct ongoing training for existing staff.

Requirements

• Proven experience in a supervisory role within the hospitality industry. 
• Excellent customer service skills.
• Strong leadership and team management skills.
• Excellent organizational and time management abilities.
• Attention to detail and a commitment to high standards.
• Strong communication and interpersonal skills.
• Be able to work evenings, weekends, and holidays.