Due to our continued expansion, Manguard Plus are now seeking applications for the position of Contract Manager.

Reporting to HQ (Naas, Co. Kildare) the Contract Manager will be primarily based in the greater Dublin and inner-city region managing the delivery of security services to a designated portfolio of clients in these areas.

Competitive Salary €48K to €52K dependent on experience

Use of a company vehicle

Company Phone

Company Laptop

As a Contract Manager, you will be responsible for the management of high-quality services to a designated portfolio of profile clients in the greater Dublin and inner-city area.

This management level role, working in conjunction with our Operations Manager and Contract Management team, is engaging with a wide range of responsibilities.

This position is an excellent opportunity for someone with significant contract and personnel management experience, who is looking to make the next move in their career and progress into a Head Office Management position. It will suit an ambitious professional, with experience in the service sector who wants to take their career to the next level in a dynamic and rapidly growing security firm.

      Manage the delivery of security services to the designated portfolio of clients in accordance with client expectations, contractual terms and agreed SLAs.

      Based on an in-depth understanding of each area of operation, client requirements and security expertise, develop and implement site specific instructions, and ensure that documented processes and procedures are implemented and maintained on each site.

      Conduct regular visits to each client site and utilising our system and audit tools, complete and report on site audits relating to risk, H&S, compliance, and performance.

      Oversee the operational activity on each client site within your team's portfolio and provide management reporting as required, escalating & resolving issues as appropriate to the Operations Manager.

      Respond to and anticipate client needs by proactively recognising and addressing matters as they arise.

      Identify potential opportunities to deliver additional services to enhance the current offering.

      Ensure that security services are delivered in full compliance with ISO standards and company policy, particularly in relation to Quality, Health & Safety, and the Environment.

      Develop and manage a strong client relationship, providing a dedicated and trusted point of contact for all client matters.

      Maintain excellent levels of communication, agreeing with each client their preferred method and frequency for client meetings, reporting and scheduled contract reviews.

      In conjunction with the Operations Manager, develop, implement, drive, and monitor key performance metrics (KPIs), providing regular feedback and opportunity for continuous improvement.

      Provide regular reports to the Operations Manager in relation to operational activities and participate in weekly Operations team meetings.

      Manage, develop, and direct the Business Portfolio.

      Manage, support, and develop the security workforce; to include personal and professional development and performance management.

      In conjunction with the Training team, develop site specific and personal training plans for each team member; ensuring that records are maintained accurately.

      In conjunction with the HR team, participate in and fully support people management processes, including recruitment for key roles within your team.

      Conduct rostering in line with client requirements, demonstrating an ability to be responsive to change and adapt to provide solutions within the team when required.

      Oversee staff hours within your portfolio to ensure overtime is being managed within the team's portfolio.

      2 years' experience as a Contract Manager or similar role

      Security experience

      PSA licence required.

      Full Clean B Drivers Licence

      Rostering experience essential

      Excellent communication and leadership skills.

      Demonstrated customer focus and experience in client relationship management.

      Proven track record in people management and leading multiple diverse teams

      Excellent problem-solving skills

      Advanced administration, data analysis, report writing and IT skills (Word, Excel).

      Ability to work as part of a team.

   Flexibility regarding working hours.

Manguard Plus is the largest privately owned Irish security company in Ireland, with over 1,300 employees. We specialise in offering our clients professional and innovative solutions to their security needs.

We provide static manned guarding services to a diverse client base in both Ireland and the UK, as well as event security and a full concierge service. Manguard Plus have the most advanced alarm monitoring system in the country, which underpins our security systems and key holding services offering, and we are the only security company in Ireland to have been awarded EN certification for our state-of-the-art Command and Control centre located at out Headquarters in Naas, Co Kildare.

Manguard Plus can also offer genuine opportunities for ongoing training and development. As a growing business the opportunities for progression are real and we aim to support our employees in taking their career to the next level.