Job Purpose

We are seeking a highly experienced individual who has an extensive knowledge in customer service and can provide our 5-Star service delivery whilst maintaining a subtle, yet visible security presence within a newly built prestigious development in Paddington, London.

This is a full-time role, working 4 days on, 4 off, 4 nights on, 4 off.

We offer a competitive rate of pay of £13.15 per hour and you will be entitled to 19.6 days holiday per annum.

At Vigilant we pride ourselves in offering an exemplary welcome to our clients.

Key Responsibilities

      Deliver a 5-star guest experience at all times

      Anticipate clients' needs/problems before they arise and that their expectations are met and exceeded each day

      Maintain a high security awareness at all times

      Reception duties and Foyer Management of all visitors and guests

      Be seen as a visible customer focused professional by being proactive and greet clients and visitors where possible

      Proficient use of relevant communications equipment will require candidate to have good communication skills.

      Issue visitor passes using agreed processes and procedures

      Ensuring all H&S policies are adhered to.

      Ensuring that no un-authorised persons are permitted in prohibited areas.

      Lift management and directing of deliveries

      Maintaining an accurate record of any incidents that occur.

      Ensure all landlord contractor access it pre-authorised and in accordance with risk assessment/permit to work conditions

      Complete incident reports to a high standard and ensure these are submitted within 2 hours

      Oversee and manage any emergency evacuations

      Undertake patrols and inspections in accordance with management instructions.

      Assist Building Management to oversee access arrangements for occupier fit-outs ensure they adhere to site rules and procedures

      Ensure the reception area is kept clean and tidy providing a safe environment for all visitors

      Maintain a high security awareness at all times

      Complete a full detailed handover at the end of each shift

Person Specification

      Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player

      Reliable and willing to work day/night shifts and any over time if required

      Previous experience in a customer service/security facing role

      Excellent interpersonal skills and the ability to interact with people at all levels

      Smart and confident.

      Ability to work independently with confidence, using own initiative as required

      Look for opportunities to enhance client/visitor experience

      Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail

      Confidence and common sense to access and utilise expert resources when making decisions

      Maintain and practice a high degree of confidentiality at all times

      Computer literate with good email etiquette. Use of concierge and Microsoft systems is an advantage

      Have an acute sense of security awareness

      Valid SIA licence preferred but not essential

      5 years of continuous work employment history without gaps and verifiable work history

      Maintain and practice a high degree of confidentiality at all times

      Provide support to the wider when required.