Cafe Team Lead
Posted 3 days ago by Avoca
We are looking for a Cafe Team Lead in our Avoca Rathcoole store for our beautiful Egg Restaurant.
This is a full time role, 5 days over 7 per week, for immediate start.
Job Specification
The role of a Cafe Team Lead is to provide support for the wider management team, and to be a team lead for employees in your department when a manager is absent.
Roles and Responsibilities
- Customer Service - Ensure a high level of customer service is adhered to throughout the store, handle any customer complaints appropriately, escalating where necessary.
- Cash Management - Performing end of day cash and accurate lodgement reporting, safe counts and cash drops. Correct use of meridian to input cash/safe details.
- Staff training and development - ensuring all employees are adequately trained in areas such as tills, coffee training, merchandising, HACCP/Food safety etc.
- Order processing - adhering to order schedules and processes, from both internal and external suppliers, creating PO's and maintaining excellent supplier relationships.Adhering to Avoca systems and procedures.
- Act as a brand guardian to ensure consistency across the breadth of our offering
- Drive innovation, embrace change and support the team in the delivery of new concepts
- Ensure retail visual merchandising and displays are in keeping with Avoca brand standards
- Full compliance with health & safety and Food Safety requirements throughout our
- operations
Requirements
- 3 - 5 years' experience in a high-end customer facing retail business
- Experienced barista
- Highly organized with an ability to multi-task, priorities and work to tight deadlines
- Must be strategic, commercial minded with a clear vision and a passion for retail
- Excellent customer service skills - the ability to go "above and beyond"
- Be a creative and innovative thinker
- Be a teamwork champion
- Flexibility - The nature of the business is dependent on customer service which requires
- certain aspects of flexibility such as roster changes, cover on days that are short-staffed that
- may be in different areas of the store.
Why work with us?
We're always on the lookout for like-minded folks to join our merry band of men and women. So, apart from coming to work with your amazing teammates every day, we also offer the following benefits:
- Pension Scheme
- Professional Development
- Employee Assistance Programme
- Employee Share Purchase Plan
- Employee Referral Bonus
- Family Friendly Policies
- Life Assurance Benefit
- Cycle To Work Scheme
- Health & Wellness Programmes
Avoca is an equal opportunities employer.
Skills:
- Retail
- Customer Service
- Sales
- Type:
- Permanent
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Job Reference:
- 3582701c-1a0b-44e6-aa5d-031c17c35f3b
- Job ID:
- 1255000000000101327
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