Sports Directory is proud to be part of Frasers Group, and we are passionate about uniting Sports with Education.  We recognise that education is more than textbooks and classrooms – it’s about building character, encouraging teamwork and nurturing physical and mental well-being. 

Our mission is to support teachers and students alike to achieve their full potential supporting teachers to cultivate an environment where physical education is valued just as highly as academic achievement. Founded in 1993, Sports Directory is the number one supplier of Sports education equipment and are specialists in education.

As a Customer Service Representative at Sports Directory UK, you will play a crucial role in ensuring our customers receive outstanding service and support. You will be responsible for handling incoming calls, processing orders, and upselling products to enhance the customer experience. Your ability to build relationships, solve problems, and drive sales will be key to your success in this role. 

You will work closely with other team members to monitor the sales inbox daily and respond to customer inquiries via phone, web, or email, maintaining an in-depth understanding of our product range to be able to provide recommendations and upsell where appropriate. Once you have received an order you will accurately input orders into the system, follow up where needed and resolve any complaints and returns.

This role is a 12 month fixed term contract