We have an exciting new opportunity for a Lead Service Delivery Manager to join us in either Hove, Cardiff or London!

You’ll manage a team of established Service Delivery Managers who deliver best practice services in a fast paced, complex, and exciting environment. In addition to this you’ll also supervise on evolving technologies, trends and business demand management to effectively support the business.

If you’ve got a passion for driving a culture of effective service delivery and continuous service improvement then this could be the ideal next move for you!

What you'll be doing:

• Managing a team of 3 Service Delivery Managers who support the service delivery capabilities for the business
• Developing and evolving the Service Portfolio and Service Catalogue in line with ongoing and future business needs.  Ensuring service life cycle best practice principles are embedded across the IT Service Operations function, including – Service Design and Service Transition
• Engaging with business and IT stakeholders across the organisation and with external suppliers to maintain service quality
• Defining maintaining and improving Service Reporting; Service Packs, SLAs and KPIs
• Maintaining and improving Service Review meetings. Managing customer and stakeholder expectations on business / IT partnership initiatives. Working with key IT capability owners to deliver to expectations
• Maintaining Customer Satisfaction Levels through effective surveys and service performance measurement
• Ensuring service resiliency and recovery aligns to business expectations. Raising and managing risks where appropriate
• Ensuring that all Governance and Compliance requirements are adhered to, and all report and review activities required by audit and the regulatory authorities are carried out to the standards required