Join our IT Operations Team as an IT Support Engineer in Newcastle to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

Reporting into the IT Support Manager, you will help us by providing first and second level IT support to our global employee base. A primary function of this position will be to support onboarding/offboarding requests, Incident/Request management. Hardware lifecycle, O365 and application support.

Some of the other responsibilities include : 
 

• Fulfill new hire requests by building computers using provided tools 
• Supporting MAC OS devices in an enterprise environment
• Provision user accounts in O365 as well as troubleshooting daily end user issues
• Troubleshoot, and resolve incoming incidents/requests, related to hardware, software, and access issues
• Troubleshoot end user issues within Azure Active Directory
• Work collaboratively with a global team of support technicians
• Create knowledge base articles and review existing content to keep information up to date
• Identify and recommend opportunities to automate processes where appropriate
• Accurately track asset inventory and submit hardware orders for approval to manager

For this position, we offer a hybrid and flexible working model, where you will spend 3 days per week in the office and 2 working from home.