•    Provide exceptional customer service in every interaction.
•    Work allocated offline tasks (processes) as directed by your supervisor.
•    Manage, resolve, and escalate complaints accordingly in line with the complaints process.
•    Manage all follow up work, diarising actions to ensure they are fully resolved and completed
•    Multitask between several different workstreams to support customer demand.
•    Maintain your knowledge and understanding through self-development and learning.
•    Ensure set KPIs and SLAs are maintained and adhered to.
•    Adhere to call quality standards and compliance requirements.
•    React to real time demand, to re-prioritise to ensure the customer needs are met.
•    Continually assess ways in which they can improve processes, to work more efficiently and provide a better customer experience.