Are you looking to work as part of a successful sales team? Do you have great customer service experience? Do you want to join a team that works closely with academic customer from across the UK /EMENA region? Do you have an enquiring mind and an eye for detail?

Taylor & Francis Group, a leading global academic publishing company, currently has an exciting opportunity for a Sales Support Coordinator. As an integral part of the Sales Team you will be providing an essential link between Sales, Customer Services, Finance and our customers. The focus will be on Key Accounts and Consortia across the region.  This position is a key role within the Journals Sales Team working across all subject areas including, Social Science and Humanities, Science and Technical and Medical.

Closing Date: Applications will close on 25th July 2024. Applications are shortlisted on a rolling basis, and we will be interviewing alongside advertising. We therefore encourage you to apply at the earliest opportunity.

What you’ll be doing:

• Daily communication with Sales Managers, our Customer Services Team, customers and other departments as needed.
• Handling customer correspondence, quotations, orders, access issues and other requests via email and telephone.
• Producing reports relating to titles and price information for customers, subscription agents and Sales Managers.
• Using internal systems and databases to investigate and answer customer queries regarding subscriptions as well as Open Access, the running of quotes, preparing invoices and compiling details on Journal Collection title lists and prices.