As our next Team Leader, you…

Would describe yourself as a committed leader with a deep understanding of other people, a distinct personality and someone who can work in a structured way:

• Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.
• Are confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.
• Maintain strong working relationships and communicate with all departments.
• Lead by example when attending to guest requests.  Show efficiency in constantly striving to provide Total Customer Satisfaction.
• Work duty manager shifts as and when required taking full responsibility of the hotel.
• Assist in conducting training for all Front Office employees.

• Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel.
• Ensure department policies and procedures are understood by all employees and observed in tasks performed.
• Ensure effective communication of new and updated information regarding policies, rates and general hotel information.
• Implement the Accor values and Accor customer vision to ‘Offer the Best Service to Our Customers’.
• You will be working both Night and Day shifts and requires great flexibility.

In short: You will welcome the guests and provide support and leadership to all Reception Team Members through coaching, mentoring and training to ensure guest’s satisfaction by providing high quality services with a warm and friendly approach. You are the face of Mercure Bedford Centre Hotel.