•    To manage the end to end process for requests for Communications Data in accordance with applicable legislation and operational policies ensuring timescales are met.  

•    IDU individuals are required to routinely make autonomous decisions in order to provide accurate and timely information.  The impact of not reacting during required timescales may have a very detrimental effect on the lives of our customers and may also be brand affecting.  The ability to work under pressure but still maintaining the ability to make clear decisions and attention to detail is therefore paramount.   

•    Individuals are expected to manage their own workload and be responsible for the end to end process relating to the disclosure of communications data whilst taking into account legislative requirements and any decisions must be made within the bounds of that prescribed legislative framework.  

•    Individuals are required to be vetted and conduct themselves in such a way to ensure that vetting is maintained and comply with enhanced security requirements within the IDU. 

•    Investigate complaints of malicious communications made to our customers, analysing relevant data and referring individual instances to the Police where appropriate and necessary.  

•    Ensuring compliance with regulations relating to access to adult content and dealing with enquiries and technical issues.