Salary: £12.20/hour
Current right to work in the UK

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Free night stays in our UK hotels and up to 50% discount in any Accor Restaurant (T&C Applies)
• Meals on duty
• A day off for your birthday
• Refer a friend scheme
• Employee Assistance Program: support your wellbeing in your professional and personal lives
• Company sick pay
• Learning programs through our Academies and apprenticeships
• Opportunity to develop your talent and grow within your property and across the world!
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

As our next Front Office Team Member, you…

• Are the ‘face of Novotel Edinburgh Centre, extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
• Ensure a wonderful guest experience.
• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Ensuring that all charges are accurate and posted on a timely basis.
• Handling all calls promptly and professionally.
• Document accurately all internal and guest messages. 
• Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
• Attend to other duties as requested by Management and Supervisors