Main responsibilities:

• Daily reservations checks from all platforms (Accor, (url removed), Expedia, FITs, etc.)
• Daily reservations checks – Ensure all back-ups, comments, payments are set accordingly
• Daily ckeck of OTAs commissions
• Weekly submission of commissions on Fastcom
• Update of various trackers on a daily basis (such sus No show, Cxl, etc)
• Manage reservations and booking enquiries via telephone, email and face to face
• To be an expert on the business bedrooms and events in order to deal with initial enquiries in a confident manner
• Arrange and deliver hotel show around in a professional and knowledgeable manner
• To support with group bookings through the whole process and liaise with other departments where required
• To be the first point of call for all client enquiries regarding accommodation and meeting and events
• To provide outstanding administrative skills to coordinate events, which will include corporate bookings, private functions and weddings
• Arrange and conduct hotel show around to promote the sale of accommodation and/or meeting space
• Build rapport with our key clients in order to ascertain their requirements and identify further opportunities for future business
• Provide detailed function plans to hotel operations teams to ensure the clients requirements are always supported and catered for
• Maintain the accuracy of the in-house reservations system
• Reply to all booking enquires that are received via telephone, email, venue directly or via RFP. Replies need to be within a strict deadline to secure bookings