Communications Support Engineer  

Working Hours - Monday - Friday 37.50 (between 8.00 AM - 6.00 PM) 

Must have full UK Driving License 

We are looking for someone with 2nd Line Radio Services experience, including maintenance and fault resolution. This is a fast-paced environment, so it is essential that you can manage a changing list of priorities. 

This position is based in Chippenham, Wiltshire – providing 2nd Line support for national radio contracts. Flexibility for On-call Rota and Overtime hours when required. 

Due to the nature of this role successful applicant must ideally have current SC clearance including CTC Enhanced Level 2 or be eligible to obtain those clearances. 

Purpose of the role: 

This is a significant role within our Managed Solutions team. 

This role reports into the Radio Team manager and forms part of a Managed Solutions team. 

Key Duties & Responsibilities: 

• Provide customer support to end users to triage faults/issues 
• Providing 2nd line technical support to field based engineers relating to radio faults 
• Provides technical support for the development, construction, maintenance and optimization of radio networks. 
• Installing, configuring and testing radio network equipment and software components. 
• Undertake repairs of various handheld and rack mounted radio equipment. 
• Attend customer sites to perform site surveys, system maintenance, assist with fault finding/repair or project work as necessary. 
• To partake in Out of Hours telephone support as part of a rota.