Customer Service Team Leader
Posted 21/08/2024 by Daisy Communications
Salary: £24,000 - £27,000 DOE
Location: Sheffield
Working Hours: Monday-Friday 8:30/9:00-5:00/5:30 (37.5 hours)
- Motivate, engage, and inspire your team to give their best, providing guidance and help where needed and promoting our additional products at every opportunity.
- Support and coach your team to have the best conversations with customers, putting customer service at the heart of everything you do and instilling that into your team.
- Taking pride in seeing the team and wider business flourish.
- Demonstrate a proven ability to motivate, empower, coach, and develop people.
- Take ownership and be comfortable in working to and delivering on your own objectives.
- Be the go-to member of the team, engaging across a range of business products and services.
- Place employee engagement and satisfaction at the forefront of the role, creating and thriving in culture of “making a difference”.
- Have a real passion and ambition in delivering and exceeding business objectives through value-add customer conversations.
- Be vigilant for possible fraudulent activity and if necessary, raise a security incident report using the template accessible via the corporate Intranet.
- Periodically review Daisy Security Policies – centrally hosted on the Intranet - to ensure full compliance with current legal, regulatory and company requirements.
- If you are a Manager of staff, you must ensure:
- your team are aware of their security responsibilities & know how to access Daisy Group Security Policies hosted on the Intranet;
- the principles listed with the Daisy Group Security Policy Statement document are embedded within the operations of your team.
- Carry out any ‘ad hoc’ assignments as and when required.
- To be compliant with health and safety company policy and legislation.
- Type:
- Permanent
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Job Reference:
- 406000256508231
- Job ID:
- 1258000000000316042
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