As Network Support Coordinator you will provide reactive support to any partner around the UK and Ireland, including critical assistance when necessary. This role will proactively manage the onboarding of new partners including the implementation of systems with the support from internal teams. Additionally, the role requires identifying and reporting operational and commercial issues observed during planned training sessions in line with TPN roll-outs and KPI Management. Therefore, effective relationship management with Partners is essential in this role so you will need to be approachable.

This is a very fast paced, hands on role where no day is the same, you will need to think on your feet. Sometimes you will be required get stuck in on the physical and day-to-day elements required on site. It would be beneficial if the successful candidate had a forklift licence or CPC. Another added bonus would be some experience with Kaizen.

This role requires national travel

What will you be doing?

• Provide physical assistance to Partners and TPN to ensure network service is robust
• To submit visit reports to your manager and CRM
• To provide an effective roll out of new systems/procedures/required training to Partners where required
• To work with internal departments to facilitate a smooth install/new partner process
• To work closely with internal departments to ensure potential new Partners are ‘fit for purpose’
• To work closely with internal departments to ensure a seamless new Partner process is followed
• To work closely with internal departments to obtain and share data to ensure TPN provide a complete and effective service provision
• To collate and present any suggested improvements to operational procedures and the quality of the overall Network service
• Provide practical assistance to any issues relating to the company
• To encourage suggestions from the Partners to improve the quality of service provided by the Company
• To promote and uphold the Quality ethos of the company
• To provide a reactive and efficient support to Partners as required
• To work closely with the network support manager to highlight any required ‘in the moment’ decisions to gain approval.
• To ensure all operational coverage spend is under the postcode support budget