Job profile

You must be happy working customer facing at all times. From morning shifts until evening work. You will be trained to provide a multi-functional service required within Front of House.

Receptionists greet and welcome guests on arrival at the hotel; it is important that you make a good first impression - a warm welcome and pleasant atmosphere in the reception area can help to get guests' stay off to the best start.

Job responsibilities

• Be aware of all the various departments of the Hotel and to be able to communicate  effectively.
• Receptionists check guests in and out, using a computerised system.
• Familiarise yourself with the Hotel’s check in/out procedures.
• Familiarise yourself with the Hotel’s Reception computer system.
• You issue keys to guests and provide guests with clear directions to their accommodation.
• You keep accurate records of which guests have arrived at, or left, the hotel. 
• You provide guests with information about local attractions and places of interest. You might provide additional services for the convenience of guests, such as ordering newspapers or taxis, storing valuables and taking messages.
• You make sure that guests receive their messages without delay, along with any mail that might arrive for them.
• Directing incoming calls and helping guests to make external calls.