Senior IT Project Manager (Customer Engagement)
Posted 6 days ago by Freshworks
Job locations: London or Berlin (hybrid working)
We are seeking a highly skilled and experienced IT Project Manager (Customer Engagement) to join our SaaS Professional Services Team. The ideal candidate will have a proven track record of successfully managing complex enterprise-level projects within the SaaS industry. As an IT Project Manager, you will be responsible for overseeing the end-to-end delivery of our SaaS solutions to enterprise clients, ensuring projects are completed on time, within budget, and to the highest quality standards.
Key Responsibilities:
Project Planning & Execution:
- Create and manage detailed project plans with clear timelines and resource allocation.
- Lead cross-functional teams to keep projects on track.
- Anticipate risks and issues, addressing them proactively to ensure smooth project delivery.
Stakeholder Management:
- Be the primary contact for clients, building strong, lasting relationships.
- Keep all stakeholders informed with clear, timely updates and ensure alignment on project goals.
Quality Assurance:
- Uphold best practices to ensure top-quality SaaS solutions.
- Regularly review deliverables, making sure they meet client standards and seeking ways to improve processes.
Change Management:
- Handle changes in project scope, schedule, or resources with minimal disruption.
- Assess the impact of change requests and communicate effectively to ensure smooth transitions.
- Type:
- Permanent
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Job Reference:
- 406000260859382
- Job ID:
- 1258000000000323011
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