Customer Service Advisor - OOH
Posted yesterday by WNS Global Services
Varied Hours Available:
Weekday evenings: 17:30 - 22:30
Saturday: 08:00 - 22:00 - Between 6-12 Hour shifts available.
Sunday - 08:00 - 22:00 - Between 6-12 Hour shifts available.
Applicants must be able to commit either a Saturday or Sunday plus bank holidays
Times are flexible and will be discussed/ arranged in interview
Flexibility will be required to complete a 4 week training period for up to 35 hours per week.
Basic Purpose and Function:
To provide excellent customer service to our Clients, by ensuring that all telephone calls are answered promptly and dealt with professionally and applying a proactive approach to claims handling.
To negotiate all heads of claim within the Service Level Agreements on economic terms, adhering to excellent service standards and best practice
Key Tasks:
- Answering the telephone and signing off calls in accordance with WNS’ agreed procedures
- Recording all telephone calls on Proclaim or Client system, as appropriate
- Handling calls received at source wherever possible. If you are unable to assist callers at the time of calling you should ensure that they are called back within agreed timescales
- Corresponding with all parties concerned by use of the telephone, letter and any other means appropriate
- Ensure correct prioritisation of workload and time management schedules are adhered to
- Ensuring all call backs promised are made within agreed timescales
- Maintaining post and diary on your Client portfolio within agreed Key Performance Indicators (KPIs)
- Making all liability enquiries necessary to allow you to negotiate settlement of Customer claims on the best possible terms
- Corresponding with all parties concerned by use of the telephone, letter and any other means appropriate
- Identification and resolution of potential fraud, repudiation and voidance
- Complaint handling within agreed company procedures
- Keeping the policyholder informed both verbally and in writing of the status of the claim
- Carry out administration on files including general typing of emails and keeping a well organised and up to date portfolio of claims, which you will manage proactively and efficiently
- Collecting accurate information and documents to proceed with a claim
- Type:
- Part Time
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Job Reference:
- 406000264853388
- Job ID:
- 1258000000000329800
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