As the Indoor Account Manager, your primary responsibility will be to proactively manage an existing customer base of currently around 800 customers, each spending up to £700 per week with either DPD or DPD Local. You will build great working relationships with them to help retain their loyalty to our company and develop each account through sales and high level service.

Key responsibilities will include,

• To contact customers using various methods of communication and in line with a predefined contact matrix
• Developing account plans for each customer to support the Account Manager portfolio revenue/contribution targets
• Maintaining/updating information via SalesForce and other systems used
• Developing multi-functional and multi-level business relationships with customers organisations
• Identifying and developing any additional revenue opportunities within the portfolio and their associated companies.
• Maintain an up to date revenue opportunity pipeline
• Monitoring the profitability and profile of each customer to ensure the account is trading within acceptable levels
• Identifying and managing the resolution of customer problems to secure long term account retention
• Contacting customers to maintain planned levels of revenue / contribution improvement through timely rate renewals
• To complete Annual Price Increases for all accounts within your portfolio
• Working with the sales teams to accept accounts for handover in line with company policies and trading agreements