The Scheduler is responsible for scheduling our Clients and Care Professionals to provide the highest quality care service for our lovely clients, with an emphasis on creating extraordinary and lasting relationships.

• Organise all rotas and staffing requirements.
• Ensure all staff and clients are aware of working schedules.
• Be responsive to changes in the schedule and liaise with relevant team members and clients.
• Undertake any support or admin duties as required by the Registered Care Manager.
• Reflect the core values of Home Instead Salford.
• Maintain regular communication with the line manager and key player colleagues.
• Act as an ambassador for Home Instead Salford.
• Delivering Care to our Clients in the community
• Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care.
• Maintain regular contact with clients and Care Professionals.
• Any other duties as directed by your line manager.
• Be part of the on-call rota and participate in on-call duties as required.

Primary Duties & Responsibilities

• Answer each incoming call in a friendly, professional, and knowledgeable manner.
• Develop and maintain relationships with both clients and care professionals.
• Coordinate care professionals' schedules on a daily, weekly, and fortnightly basis.
• Coordinate and maintain monthly client schedules in our Home Instead Back Office System.
• Identify and report strategic business opportunities and needs.
• Enter and maintain accurate Client and Care Professionals records on our Home Instead Back Office Software.
• Provide an up-to-date report for out-of-hours cover.