What you get to do in this role:

The Engagement Support Lead plays a vital role in ensuring that the Executive engagement & Customer Advocacy Teams can support the CCO in maintaining effective relationships with customers, ensuring they feel valued and engaged, and ultimately leading to stronger partnerships and business growth.  

Key Responsibilities: 

• Tracking customer engagement E2E using a central nervous system – supporting the Exec engagement and customer advocacy teams manage key actions coming out of meetings, follow-up and actions. 
• Work closely with the OCCO Advocate to prepare briefing documents and map out well-structured prep calls for Customer Advocacy and Account teams.  
• Support with diarising, tracking and managing of follow-ups with the OCCO and account teams to ensure CCO always has the most up to date information on engagements.
• Facilitate communication between Exec engagement & Customer Advocacy and internal teams to ensure alignment on customer priorities. 
• Provide regular updates to management on advocacy initiatives and their impact on customer retention and loyalty. 
• Ensure Customer Advocates effectively track and manage relationships with key accounts, by scheduling regular meetings with account teams to discuss progress and follow-ups, and any upcoming changes or initiatives. 
• Work closely with Executive Events Manager on all administrative tasks associated with CCO tours, Partner & Customer events
• Partner with the Executive Events Manager & CCO EA to ensure all logistics and preparations for CCO and customer events are managed seamlessly, from venue selection to post-event follow-ups.
• Provide support with e.g., scheduling, tracking of deadlines/submission dates of key media and analyst engagements
• Provide light assistant support to the Senior leaders for Executive Engagement & Customer Advocacy.
• Maintain comprehensive records of all customer engagements, ensuring engage is kept up to date.