Switchboard Operator, The Savoy Hotel
Posted 6 days ago by FAIRMONT
Job Title: Guest Services Coordinator
Department: Guest Services
Inspired and Supported by: Guest Services Supervisor
Salary: £29,860 including service charge
Shift hours: Monday to Sunday 07:00 to 15:30 and 14:30 to 23:00
Your purpose will be: To provide an extraordinary and seamless guest experience whilst communicating with all teams and ensuring a high attention to detail. A strong level of initiative and team spirit is essential in this role
You will be accountable for:
- Ensuring all enquiries are actioned in a timely and efficient manner while meeting all service standards
- Handling telephone communications encompassing switchboard, Food and Beverage and all in house guest requests, whilst assisting with In Room Dining, Concierge requests and Valet/Laundry
- Providing knowledgeable responses and recommendations to all guest enquiries, whilst taking every opportunity to exceed expectations
- Setting teams up for success through accurate arrivals report checks and clear communication
Your key responsibilities & contribution will be:
- Ensure internal and external calls are handled according to our service standards
- Knowledge of all telephone, communication and booking systems
- Knowledgably answer all general and food and beverage enquires whilst accurately placing Afternoon Tea, Bar and Restaurant reservations accordingly.
- Ensure clear communication channels and methods with all other departments in order to facilitate complete guest service
- Full pre-arrival preparation for guests including advance contact with guest, updating the systems and clearly communicating all relevant information with the relevant teams
- Actively participate in up selling and cross selling the hotels services.
- Take in-room dining orders, up-sell daily specials and dishes appropriately, ensuring orders are entered accurately in SilverWare for prompt delivery
- Assistance with rooms’ coordination to ensure the smooth running of daily operations
- Thorough checking and preparation of pre-arrival reports and coordinating guest itineraries
- To drive innovation and continuous improvement of the department to ensure a seamless experience for all guests from pre-arrival through to post stay.
- To initiate, develop and maintain excellent service standards with a consistent focus on the guest experience.
- Type:
- Permanent
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Job Reference:
- 406000270003069
- Job ID:
- 1258000000000337823
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