Customer Service Executive
Posted 3 days ago by Daisy Communications
Salary: £22,308.00
Location: Nelson
Working Hours: 8:30/9:00-5:00/5:30 (37.5 hours)
- To provide a right first-time level of service ensuring the customer expectations are met.
- To identify opportunities to maximise growth and revenue through cross selling opportunities referring, where appropriate, to specialist sales teams.
- Identify and escalate any process issues and offer suggestions/ideas for suitable resolutions.
- Increase customer loyalty and reduce Churn working in synergy with other departments.
- To build and maintain good working relationships with both internal and external customers, establishing and building strong relationships with other departments.
- Establishing and building rapport with customers, providing accurate and timely information to instil customer confidence in our ability to deliver an exceptional level of service.
- To deliver against the key business objectives, business service level agreements and individual key performance indicators.
- Ensure clear, concise and comprehensive notes are entered onto the systems after each and every customer contact, with relevant documents attached where necessary.
- Confidence in handling customer escalations, managing objections and taking ownership to get a full resolution.
- Be vigilant for possible fraudulent activity and if necessary, raise a security incident report using the template accessible via the corporate Intranet.
- Periodically review Daisy Security Policies – centrally hosted on the Intranet - to ensure full compliance with current legal, regulatory and company requirements.
- Carry out any ‘ad hoc’ assignments as and when required.
- To be compliant with health and safety company policy and legislation.
- Type:
- Permanent
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Job Reference:
- 406000270192496
- Job ID:
- 1258000000000338627
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