Salary: £22,308.00

Location: Nelson

Working Hours: 8:30/9:00-5:00/5:30 (37.5 hours)

• To provide a right first-time level of service ensuring the customer expectations are met.
• To identify opportunities to maximise growth and revenue through cross selling opportunities referring, where appropriate, to specialist sales teams.
• Identify and escalate any process issues and offer suggestions/ideas for suitable resolutions.
• Increase customer loyalty and reduce Churn working in synergy with other departments.
• To build and maintain good working relationships with both internal and external customers, establishing and building strong relationships with other departments.
• Establishing and building rapport with customers, providing accurate and timely information to instil customer confidence in our ability to deliver an exceptional level of service.
• To deliver against the key business objectives, business service level agreements and individual key performance indicators.
• Ensure clear, concise and comprehensive notes are entered onto the systems after each and every customer contact, with relevant documents attached where necessary.
• Confidence in handling customer escalations, managing objections and taking ownership to get a full resolution.
• Be vigilant for possible fraudulent activity and if necessary, raise a security incident report using the template accessible via the corporate Intranet.
• Periodically review Daisy Security Policies – centrally hosted on the Intranet - to ensure full compliance with current legal, regulatory and company requirements.
• Carry out any ‘ad hoc’ assignments as and when required.
• To be compliant with health and safety company policy and legislation.