Oxford/Hybrid - Customer Success Team

ABOUT THIS JOB

Our Analysts are vital to NielsenIQ’s success. They work every day with our client base, which includes most of the major brands you see in the supermarket. We also work with most of the supermarkets and other retailers where you’ll find these products. If you saw it the last time you did your weekly shop, they’re probably a NielsenIQ client, as is the shop. They all rely on our Senior Analytics Executives.

Our clients trust our Insights Analysts, coming to them when they have challenges and questions. These questions range from deciding on new product development, designing a new price strategy, and much more! NielsenIQ’s Analysts work with our clients to create and present analyses based on the world’s best datasets. Our insights team support clients in Health and Beauty, Beers, Wine and Spirits or Grocery.

We are confident and capable crafters of compelling insights and deliver clear and actionable recommendations to our clients, helping them grow their business. 

A successful candidate for this role will be someone who can establish strong relationships with both our clients and our colleagues. You will quickly become a trusted partner, working with many of our clients’ teams, including marketing, sales, category, and many more. You will be expected to understand our clients’ needs and then create and present solutions that help those clients achieve their strategic and tactical goals.

Our team has a wide range of backgrounds and skill sets. Some of us have backgrounds in data, some in marketing, and others in sales. We are looking for someone who is keen to bring their excellent story-telling skills to a modern, data environment.

If telling stories through data excites you but you’re uncertain whether you have the data knowledge: get in touch. We have an excellent training program, ensuring you understand all our products and how we create analyses.

RESPONSIBILITIES

Understanding Client Needs:

• Have a strong working knowledge of the client business priorities and the role we can play in supporting these goals (eg. participating in business cycles such as brand planning & range reviews etc.)
• Understand the impact we can have on personal objectives of individuals at our clients
• Responsible for setting up client onboarding for analytics & insights services and conducting tactical client training for Guided Analytics & NielsenIQ tools such as Connect Express and Discover
• Responsible for identifying opportunities through day-to-day engagements and handing off opportunities to Account Development to pursue
• Responsible for collecting Voice of Costumer for User Experience & Service Model related topics

Delivering Insight:

• Become a category expert; be curious and engage with the client industry, their categories and key market trends
• Being prepared to challenge client hypothesis and bring a new perspective
• Make recommendations based on rigorous analysis leveraging multiple data sources, sound business understanding and commercial awareness.

Workload Management and Prioritization:

• Manages workload independently and effectively prioritizes client commitments alongside internal commitments.
• Maintains a clear communication pathway with the key stakeholders
• Maintains and delivers work log trackers and project plans where applicable

REQUIREMENTS

• Engaging presenter (experience in creating and delivering presentations, story telling)
• Strong verbal and written communication skills
• Excellent time management and prioritization skills with a proven track record of delivering projects on time
• Confident numerically
• Ability to analyze data confidently
• Problem solving and solutions orientated
• Performs work accurately and effectively with attention to detail
• Good at building relationships, internally and with clients
• Experience of working in an analytical environment
• An understanding of the FMCG industry and trends
• Capable of leveraging tools such as Microsoft excel and PowerPoint

WHAT WE CAN OFFER

We provide the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s populations. Focusing on consumer-packaged goods manufacturers and retailers, we combine unparalleled datasets, pioneering technology, and the industry’s top talent to create insights that unlock innovation and redefine what’s possible.  

Working with our Customer Success team gives you access to:  

• Our amazing 'people first' culture with plenty of flexibility 
• Career & Learning development 
• Making an impact on biggest FMCG manufacturers' growth 
• Becoming an expert in categories that shape UK retail 

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)