Our Operations team are responsible for providing around the clock coverage and operational support to all of our employees across the globe to ensure each charter goes off without a hitch. 

Duties will include but are not limited to:

• Providing 24/7 365 coverage and operational support to ACS brokers worldwide, in person from our Surbiton based Head Office. 
• Work closely with onsite rep team and customer experience to mitigate any issues which may arise on day of flight
• Provide operational information and assisting in in setup of charters for all brokers in all global divisions.
• Being there every step of the way with live charter flights – providing a full service to our brokers and advising if there are any potential issues
• Flight Watching, tracking all aspects of the flight, keeping the brokers informed. Sending Movement messages to brokers (and clients when requested)
• Building relationships with airline operators, FBOs and Airports worldwide
• Continuous duty for OCC to update ACS CRM and compliance systems – Updating Airline/Airport/Handling information to allow ACS to have the most updated data.
• Completing daily reports and communications to be sent out to worldwide teams and management advising brokers of potential risks to upcoming operations