IT Support Analyst
Posted a week ago by Inspirec
Start Date: TBC
Location: Kent, UK based
On-Site
UK Applicants only as sponsorship is not provided for this role.
Salary: £20,000 - £30,000 – dependant on experience
Overview
Our client is a dynamic and innovative digital software consultancy looking to build a team to continue solving problems using software and technology for their clients. They are seeking a skilled IT Support Analyst to join their dynamic team.
The Role:
Location: Kent, UK based
On-Site
UK Applicants only as sponsorship is not provided for this role.
Salary: £20,000 - £30,000 – dependant on experience
Overview
Our client is a dynamic and innovative digital software consultancy looking to build a team to continue solving problems using software and technology for their clients. They are seeking a skilled IT Support Analyst to join their dynamic team.
The Role:
- Provide first-line technical support to clients via phone, email, or in-person.
- Troubleshoot hardware and software issues, escalating complex problems to senior team members when necessary.
- Assist with the installation, configuration, and maintenance of IT systems and networks.
- Document support activities, including resolutions and troubleshooting steps, in our ticketing system.
- Educate clients on basic IT procedures and best practices.
- Collaborate with team members to continuously improve processes and enhance customer satisfaction.
- Stay updated on emerging technologies and industry trends to enhance technical skills and knowledge.
- Must have at least 2/3 years of experience with 1st line support.
- Previous experience in customer service or technical support roles.
- Proficient in ticket management.
- Strong interest in IT and technology.
- Excellent communication and interpersonal skills.
- Ability to work well in a team environment.
- Basic understanding of computer hardware, software, and networks.
- Eagerness to learn and develop new skills.
- Proactive attitude towards problem-solving.
- Attention to detail and ability to follow instructions.
- Ideally experience with Microsoft Dynamics.
- Familiar with Microsoft Azure.
- Familiarity with ITIL framework and help desk software.
- Extensive knowledge of Microsoft Products.
- Knowledge of Microsoft Licences and Tenant Administration.
- Type:
- Permanent
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Job Reference:
- 24-00003-50219-3
- Job ID:
- 1276000000000007179
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