All the work we do at Poetic Endings is based on the belief that good funerals are extremely important and how we treat the people in our care really matters.

As we continue to grow, we're looking for someone who shares our beliefs to work with us in the important role of funeral co-ordinator, supporting our small team and clients to create thoughtful and meaningful funerals.

Based in our beautiful funeral home in Forest Hill, you’ll be responsible for all aspects of administration and organisation, and ensuring the smooth running of the funeral home.

You’re someone who combines excellent administrative skills with emotional intelligence, empathy, and a genuine commitment to providing thoughtful funeral services. You thrive in a dynamic environment, you’re detail-oriented, and you possess strong communication skills, capable of connecting with people from diverse backgrounds.

Examples of tasks you might be asked to undertake:

• Welcoming clients to the funeral home
• Ensuring the funeral home is well-presented at all times
• Maintaining records for each funeral using our internal systems, ensuring no detail is missed
• Overseeing funeral paperwork, and ensuring it’s sent to the right place at the right time
• Liaising with carriage masters, coroners, hospices, hospitals, GP surgeries, crematoria and cemeteries
• Liaising with other stakeholders to ensure all elements of the funeral run smoothly behind the scenes
• Liaising with suppliers to order coffins, urns, flowers, and orders of service
• Managing the diary strategically and efficiently
• Answering the telephone and dealing with enquiries (including call outs) in a calm, polite, warm and kind manner
• Ordering music, webcasts & visual tributes
• Creating online funeral announcements & donation pages
• Supporting the funeral directors during client meetings
• Raising invoices and ensuring our terms of business are met
• Supporting clients with visiting the person who has died in the funeral home
• Ad hoc tasks as required (such as assisting at funerals or in the mortuary space)

Requirements

This role is ideal for someone with impeccable administration and organisational skills, who wants to work in a busy and high stakes environment where no two days are the same. It's ideal for someone who thrives on taking pride in exceptional administrative work.

You’ll need to have excellent and up-to-date computer skills. We’re looking for someone who knows their way around a computer and can quickly embrace Adobe Sign, Squarespace, & Dropbox, as well as all the Microsoft packages.

You’ll need to be detail-orientated, as you’ll be responsible for ensuring everything runs smoothly behind-the-scenes from a logistical and administrative perspective.

Your impeccable eye-for-detail will mean that the funeral home is always immaculately presented and running smoothly. You'll proactively ensure the funeral home has everything it needs to run seamlessly.

You’ll need to be organised, responsive and capable of using your own initiative, with an awareness of boundaries.

Funerals can be intense so you’ll need to be a calm and supportive presence in emotionally challenging situations. We’re looking for someone who is sensitive to the needs of others, and is able to work with kindness, thoughtfulness and flexibility as core values, leaving all judgement at the door.

You’ll need to be well-presented and dressed appropriately – we never know who might come through the door of our funeral home.

You’ll need an excellent telephone manner - courteous, polite, friendly, gentle, patient and warm.

You’ll need to be an excellent communicator with the ability to work with people from all walks of life. We embrace and welcome the diversity of our community, and want everyone to feel safe, respected and valued.  

You’ll be attentive and ensure nothing goes unnoticed - we’ll never be without coffee, milk or washing up liquid when you’re around. You’ll also know how to make an excellent cup of tea!

We love to work alongside committed individuals who are enthusiastic about the work we're doing to change funerals for the better. Whilst previous experience in the funeral industry is valued, it’s not essential. You'll be trained, supported and encouraged every step of the way.

Benefits

£30,000 per annum.