Twinkl is a leading provider of educational resources, dedicated to supporting educators and learners worldwide. Our mission is to help those who teach by providing high-quality, innovative resources that inspire and support the learning journey. With a friendly, inclusive culture, Twinkl offers numerous career opportunities in a fast-growing, dynamic environment.

• Location: Hybrid (office-based work will be required)
• Annual Salary: £(phone number removed)
• Contract: Permanent
• Line Manager: Leon Smith
• Recruiter: Rikki Spencer-Cox
• Hours: 37.5 hours per week
• Closing Date: 12th July 2024

As the Head of Internal Communications, you will play a pivotal role in shaping and implementing our internal communication strategy. You will be responsible for developing and executing initiatives that enhance employee engagement, promote company culture, and ensure consistent messaging across all internal channels. This role requires a strategic thinker with exceptional communication skills, a creative mindset, and the ability to collaborate effectively with cross-functional teams.

Developing & Implementing the Internal Comms Strategy:

• Create a comprehensive internal communication strategy aligned with company goals and values.
• Define key audiences within the business and develop communication strategies to effectively engage them.
• Identify key communication objectives and develop tactics to achieve them.
• Establish metrics to measure the effectiveness of internal communication initiatives and adjust strategies as needed.

Content Creation and Distribution:

• Produce engaging content for various internal channels and develop new communication channels to meet the needs of the team and business.
• Ensure that all communication materials are clear, consistent, and aligned with the company's brand voice and messaging.
• Develop calendars and communication plans to ensure timely and relevant content delivery.

Employee Engagement and Feedback:

• Support the delivery of key strategic projects and events, both in-office and remote.
• Solicit feedback from employees through surveys, focus groups, and other channels to assess communication effectiveness and identify areas for improvement.
• Develop strategies to address employee concerns, boost morale, and recognize achievements.

Change Management Communication:

• Support leadership in communicating organizational changes, initiatives, and strategic priorities to employees.
• Develop communication plans for change initiatives, including timelines, key messages, and stakeholder engagement strategies.
• Provide guidance and support to managers and team leaders to ensure effective communication with their teams during periods of change.

Cross-Functional Collaboration:

• Collaborate with the People team, Marketing, Brand, Operations, and other departments to ensure alignment and consistency in messaging.
• Partner with IT to leverage technology solutions for improving internal communication platforms and tools.
• Work closely with senior leadership to understand business objectives and translate them into actionable communication strategies.

Line Management and Team Development:

• Grow and develop team members across the core functions of the internal comms team, ensuring career development opportunities for all.
• Take ownership of recruitment, hiring high, and ensuring all skills gaps are filled

Requirements

We are interested in anyone who meets one, or a combination of, the following criteria:

• Relevant qualification in Communications, Journalism, Marketing, or another related field.
• Proven experience in leading internal communications within large and growing organisations, with a track record of developing and implementing successful IC strategies.
• Exceptional written and verbal communication skills, with the ability to convey complex information in a clear and compelling manner and the ability to shape and own a narrative.
• Experience in change management communication and employee engagement initiatives.
• Strong interpersonal skills with a collaborative, cooperative mindset.
• Essential for remote working: Access to a fast and reliable internet connection of at least 6mb down and 1mb upload. (We recommend you use speedtest.net to check).

If you require a reasonable adjustment to the application/selection process to enable you to demonstrate your ability to perform the job requirements, please include this at the foot of your cover letter. This will help us understand any modifications we may need to make to support you throughout our selection process.

Benefits

In return for everything you can bring, we can offer you an exciting role in a fast-growing and dynamic business, with plenty of career opportunities. Here are a few of the things that make Twinkl a great place to be:

• A friendly, welcoming, and supportive culture. We believe work should be fun and always put people before process.
• Diversity, inclusion, and belonging: Our Employee Network Program includes working groups for LGBTQ+, People of Colour, Disabilities (visible and invisible), Women in Tech, and Working Parents.
• From Day 1: Westfield Health, 33 annual leave days per year (pro-rata), flexible working policy with opportunities to work from home, and Twinkl subscriptions.
• After Probation: Company sick pay and cycle to work scheme.
• Long-term Service Reward: Life insurance, enhanced pension contribution, enhanced maternity pay, enhanced adoption pay, and enhanced paternity pay