About us 

We’re an award-winning enterprise software scale-up with high ambitions for growth. We recently won the ScotlandIS Digital Tech Enterprise Business of the Year award and have previously been recognised as Scotland’s fastest-growing tech company in the Deloitte Technology Fast 50 for three consecutive years.    

Dayshape is an advanced resource management solution, incorporating AI and intelligent automation to help professional services firms optimise their workforce like never before.  It’s built to handle large, complex, and ever-changing requirements with ease.  

Our customers include accountancy firms from the Big Four and global top 10, and Dayshape is used in more than 50 countries across five continents. Our target customers are global firms, international networks, and large nationwide or regional organisations, if they’re big enough to have the challenges that Dayshape can solve.  

As a company, we live our values every day and we're committed to making sure our friendly and inclusive environment grows with us. 

About the role

If you are talented in software projects, data mapping and interested in improving resource management for professional firms then we’d love to hear from you.  We have a great pipeline of enterprise prospects and we need to grow our Professional Services team to support this. 

You will work on implementation projects with newly signed and existing customers alongside one of our Project Managers. We have a process for onboarding our customers that guides each project but also need you to be independent and driven, analytical and keen to learn our product. You’ll be an advocate for Dayshape, consulting and guiding customers to get the most out of our product. 

What you’ll do 

• Demo Dayshape to new customers  
• Understand a customer’s as-is process and how to onboard them to Dayshape 
• Lead requirements gathering workshops with customers, know the right questions to ask, pick up on any areas that are unclear and dive deeper to clarify business needs early on 
• Configure Dayshape tool to meet customer needs 
• Gather information from the customer to allow our engineering team to build the required integrations 
• Advise customers how Dayshape should be configured for them to have the best possible experience from Day 1 
• Prepare and deliver customer train the trainer training  
• Support your Project Manager with technical guidance  
• Help Account Executives with pre-sales support and demo’s, showcasing the best that Dayshape has to offer customers 
• Understand and build workflows for Accountancy and Professional Services firms 
• Help identify areas of improvement for customers and Dayshape rollout methodology

About you 

• Demonstrable experience with complex SaaS and/or ERP solutions across Accountancy, Professional Services or IT Consultancies
• Hands on experience configuring SaaS solutions and mapping data for integrations
• Strong customer facing skills, we need you to win their hearts and minds and hand-hold them through their Dayshape journey
• The ability to contextualise the pain points in capacity planning
• Logical and analytical mindset
• Demonstrable experience learning new complex systems - we need you to learn Dayshape and stay on top of each new development, our releases happen every 6 weeks so this is always a moving target
• You will have a consultative approach and be able to recommend different workflow or configuration options that will solve a customer's business requirement
• Great at listening
• Basic knowledge of JSON, SQL and JavaScript
• We are looking for someone who can hit the ground running, with boundless enthusiasm

 
Bonus points if you have 

• Experience in implementations in the HR / ERP / Resource Management space
• Experience leading current state and future state workshops as part of the implementation project.

What you’ll get 

• Starting salary £38,000 - £43,990 dependent on experience 
• At least £1,000 per year to spend on professional and personal development   
• 33 days' holiday per year (including bank holidays), increasing by 1 day each year to a maximum of 40 days   
• Paid four week sabbatical in your fifth anniversary year on top of your holiday entitlement   
• Enhanced family leave policies   
• Private healthcare and rewards through Vitality   
• Income protection and death in service cover   
• Matched 5% auto-enrolment workplace pension scheme   
• Access to wellbeing offerings, such as our Employee Assistance Programme and a dedicated counselling service   
• Innovation Week twice a year - a chance to experiment and work off-project   
• Volunteering time – up to 20 hours a year to participate in volunteer work
• Weekly All Hands meeting for inspiration and over-communication   
• Time out of the working week for team socials each month, with a mix of in-person and virtual options: past events include hiking, family BBQs, board games and at-home cocktail classes!   
• Genuinely nice, smart people to work with, who are excited about growing our company 

Working Details 

This is a full-time role (37.5 hours per week). We typically work from 09:00 - 17:30 from Monday to Friday, though we can be flexible around this, just let us know.  

We’re ideally looking for someone in/around Edinburgh, though we’re open to the possibility of this being a remote role (as long as you're in the UK). We're making the most of hybrid working, so you won't need to come into the office everyday (unless you want to!).  

We don't mandate required office time, but we find that most of the team enjoy working from home 3-4 days a week, and come into our office to connect with each other, make use of space, and for meetings. 

There will be travel to customer sites to visit customers across the UK and internationally.

Join the team! 

Equality of opportunity is more than just a responsibility: we believe it’s a huge advantage to welcome a variety of experiences and perspectives into the team. Diversity is a great asset and, as such, we strongly encourage applications from any background. 

This is your opportunity to really influence how we get things done, and how we continue to grow and achieve our ambitions. We're doing well, but there's lots more to do to maintain the high bar and pace that we've set. 

Everyone here is growing personally as the company grows, so if that sounds like something you’d like to be part of, we’d love to see your application.

*Please note the successful candidate for this role will be subject to background checks and will have an opportunity to declare anything to us beforehand*