My TwentyTwo is a pioneering provider of high-strength, natural, and organically grown medicinal mushroom supplements. Our carefully cultivated mushrooms harness the power of nature to offer premium quality supplements that contribute to a healthier, more balanced lifestyle.

We are seeking a dedicated and dynamic Customer Service/Administrator to join our team. This individual will be the first point of contact for customer inquiries across the business. The role demands a highly organised, resourceful, and customer-focused individual who can efficiently handle a variety of customer service and administrative responsibilities. The successful candidate will play a key role in maintaining our commitment to excellent customer service and support the overall operational needs of the businesses.

Requirements

Customer Inquiry Management:

• Serve as the primary point of contact for all customer service inquiries via phone, email, and social media channels.
• Provide prompt, accurate, and thoughtful responses to customer questions and concerns.
• Escalate complex issues to the relevant department or management when necessary.
  

Administrative Support:

• Maintain customer records and databases with up-to-date contact information and interaction details.
• Assist in the preparation of regular reports on customer service metrics.

Cross-Business Coordination:

• Understand and stay updated on all products, services, and policies.
• Liaise with various departments across the business to resolve customer issues.
• Contribute to the continuous improvement of customer service processes and strategies.
  

Issue Resolution and Follow-up:

• Investigate and solve product/service issues reported by customers.
• Follow up with customers to ensure their issues have been resolved satisfactorily.
• Provide feedback to the management on recurring customer concerns or patterns.
  

Documentation and Record Keeping:

• Document all customer interactions and transactions, detailing inquiries, comments, complaints, and actions taken.
• Handle sensitive information confidentially.

Benefits

• A supportive and collaborative work environment.

• Opportunities for professional growth and development.
• Competitive salary and benefits package.