About us

Euromonitor International is a global market research company providing strategic intelligence on industries, companies, economies, and consumers around the world. Comprehensive international coverage and insights across consumer goods, business-to-business and service industries make our research an essential resource for businesses of all sizes. Bridging methodologies based on data science and on-the-ground research, we distil strategic and tactical data through flexible solutions, giving real-world context for business decisions.

Euromonitor acts as a trusted partner, providing actionable solutions to support decisions on how, where and when to grow your business. Our independent view of the business environment, competitive landscape and industry growth drivers help validate strategic priorities, redirect assumptions and uncover new opportunities.

Our on-the-ground research analysts around the world leverage their knowledge of the local market, fluency in the local language and access to the best research sources.

About the role

The Head of Enterprise Applications will lead and manage our suite of commercial and operational applications.  This role reports directly to the Director of Technology (Enterprise Tech) and is part of the Enterprise Technology Leadership Team.  The role is responsible for overseeing a range of business-critical systems, under Sales, Marketing, Finance and HR. The Head of Enterprise Applications will guide a team of Product Managers and collaborate closely with various stakeholders across the organisation to align system solutions with Euromonitor’s strategic objectives.  There is a requirement for this role to be onsite 2-3 days per week.

What you'll be doing:

• Providing leadership for Enterprise Applications, aligning technology initiatives with business strategic goals
• Collaborate with key stakeholders to identify opportunities to leverage applications to improve business outcomes and user experiences
• Responsible for optimising the performance and security of the Enterprise applications, thereby enhancing business processes, and safeguarding critical data
• Oversee the delivery of key projects and enhancements for Sales, Marketing, Finance and HR systems to drive efficiency and business value, aligned to Euromonitor’s goals.  Act as an escalation point for system or support issues
• Management, support, and optimisation of Sales applications (Salesforce, Zuora, Xactly, DocuSign, LinkedIn SalesNav .and more…) to support our Sales teams to drive revenue growth

• Management & support of Marketing systems (Marketo, RingLead, Zoom Sessions) to support marketing and lead generation efforts
• Oversee the rollout and ongoing management and enhancement of our Finance systems (D365 F&O, AvaTax) across regional offices
• Management & support of our HR Systems (SuccessFactors, LMS, payroll, travel booking system)
• Stay abreast of industry trends and emerging technologies, recommending innovative solutions to keep Euromonitor on top of developments in all our systems
• Ensure robust data governance, security, and compliance across all enterprise applications.  Address key risks & issues related to all systems in the Enterprise Apps space
• Manage the Enterprise Applications budget for Sales, Marketing, HR & Finance systems.  Look for opportunities to drive cost savings and optimise spend where possible
• Work with a wide variety of stakeholders, including senior leadership, department heads and end-users to understand their needs and support their priorities, challenging where appropriate
• Facilitate regular SteerCo meetings with stakeholders to report on progress, discuss priorities, gather feedback, and adjust plans, as necessary
• Develop a deep understanding of the Enterprise Applications to contribute to the broader vision, strategy, and roadmaps for Enterprise Technology
• Oversight of all projects that impact systems and operational effectiveness in the defined business area and ensure that they deliver agreed benefits and meet time, budget, and quality standards
• Be accountable for all business system software releases in terms of how the solution has been implemented, technical documentation and the on-going ability to support the solution
• Form strategic partnerships and productive working relationships with our Technology Partners, ensuring we are building solid relationships, working with the Account Managers and CSMS to drive the best value from our engagements with them
• Work with ScrumBan processes to deliver project and BAU, ensuring the embedding of prioritisation and estimation processes. Provide relevant metrics to demonstrate the performance and productivity of the Enterprise Apps teams
• Lead, manage and mentor Product Managers responsible for Sales, Marketing, Finance & HR systems.  Oversee their professional development and performance management. Foster a collaborative and high-performing team culture, encouraging innovation and continuous improvement
• Effective resource management, ensuring sufficient staff, with the right skills and the right tools are available ensuring no single point of failure on any systems

Requirements

Who you'll be:

• Forward-thinking in your approach showing you can drive and motivate a team through change
• Prior experience leading and managing and developing a high-performing team
• Knowing what good looks like in terms of project and programme delivery management
• The ability to manage multiple priorities and stay calm under pressure
• A strategic thinker who can understand how different business areas are trying to achieve & how company objectives are being aligned
• The ability to be a strong business partner and connect with stakeholders
• Being able to identify where manual input can be reduced by integration & which are a priority

What you'll bring:

• Significant senior level commercial experience with a proven track record of successful delivery
• Experience delivering in a fully SaaS based environment
• Project management experience in sizeable, cross-functional projects requiring a significant change management effort
• Demonstrable experience of creating product strategies and roadmaps and product management, ideally through Scrum methodologies
• Experience managing and developing positive relationships with 3rd party suppliers, in contract negotiation, priority setting, resource augmentation from capacity/capability perspective and dispute resolution
• Experience delivering solutions across Sales, Marketing, Finance and HR with a strong understanding of business processes and challenges in each area
• A strong understanding of delivering and integrating solutions. This could be across CRM, Marketing Automation, ERP or HRIS solutions
• Proficient in CRM, ERPs & Marketing platforms

If you have these, that would be great but not essential:

• Experience gained in a publishing/product background, or a development background
• ScrumBan experience
• Proficient in any of these specific tools and technologies: Salesforce CRM, Marketo, Microsoft Dynamics D365, SuccessFactors HRIS

What you'll get for your hard work:

• Flexible, hybrid working
• Experience within a truly global company
• The opportunity to step into a high profile role with the ability to lead and make an impact
• Be part of a company who are utilising innovative technology to be at the forefront of the research industry

#LI-HYBRID

#LI-AS1

Benefits

International: not only do we have a very multinational workforce in each office, dealing with our 16 offices worldwide daily.

A nurturing culture promoting flexibility and accountability: Providing a culture for ambitious team members to grow in their career having appropriate work-life balance is critical in our values. We offer flexible hours, hybrid work from home and office as well as 15 working days from anywhere in the world. We also focus on productivity by having rules such as free-meeting Fridays and shorter working hours in the summer on Fridays.

Committed to making a difference: We think that people are looking for something worthwhile in a company beyond the workplace. Our extensive Corporate Social Responsibility Programme gives each member of staff two volunteering days a year in addition to holidays. It sees us reaching out into the local community with our mentoring, group volunteering, and fundraising initiatives as well as supporting international charities through our website sales, matching staff sponsorship fundraising, and carbon offsetting all our flights, amongst many other activities.

Opportunities to grow: we offer extensive training and development opportunities at all levels. The vast majority of our managers and directors have been promoted from within and many have moved across departments as well as upwards. We pride ourselves on identifying and rewarding talent.

Equal Employment Opportunity Statement: Euromonitor International does not discriminate in employment on the basis of race, colour, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit factor.