Retirement Village Group is on the lookout for an IT Operations Manager to join our team. You will be responsible for overseeing the delivery of IT services, ensuring the effective implementation of ITIL best practices, maintaining high levels of customer satisfaction, managing budgets, optimising cost-efficiency, and leading IT security initiatives.

The ideal candidate will have a strong technical background in the Microsoft stack, a hands-on approach, and experience in IT service management and IT security principles.

Key Responsibilities:

• Oversee the delivery of IT services and ensure adherence to service level agreements (SLAs) across multiple vendors
• Maintain a strong focus on customer satisfaction, identify areas for improvement, and drive continuous service improvement initiatives.
• Develop and implement IT service management strategies, policies, and procedures.
• Effectively manage budgets related to IT service delivery, optimise cost-efficiency, and provide financial reports as required.
• Hands-on involvement with Microsoft technologies, including but not limited to Windows Server, Azure, Office 365, and Active Directory.
• Troubleshoot and resolve complex technical issues, providing guidance and support to the team.
• Oversee the deployment, configuration, and maintenance of hardware and software systems.
• Understand and implement IT security principles and best practices within the organisation
• Act as the internal lead for IT security, working alongside our security partner to understand and prioritise security workloads.
• Collaborate with the security partner to conduct security audits, assessments, and penetration tests.

What are we looking for in the successful candidate?

• Proven experience in IT service management and operations
• In-depth knowledge of ITIL best practices.
• Experience working with MSPs and setting up new agreements
• Understanding of IT security principles and experience working with security partners
• Strong technical background with hands-on experience in the Microsoft stack (Windows Server, Azure, Office 365, Active Directory).

In return we offer a number of benefits that include private medical insurance, enhanced annual leave, birthday leave, employee assistants programme, life assurance, discounts on a number of retailers and much more!