Job Title: Online Scheduling Assistant and Course Advisor

Location: Within commutable distance to Birmingham

Reports to: Head of Programmes

Salary: £25,000

Role Type: Hybrid

About First Intuition:

Founded in 2007 First Intuition (FI) is an award-winning, UK-based provider of predominantly accountancy training and apprenticeships that has recently extended its services to offer skills and qualifications across the financial, leadership and digital sectors.

Our success is due to our approach to training and our links with businesses. We work closely with organisations to precisely understand their needs and incorporate these into innovative course designs, where the interaction with students is tailored, personal and reflects their specific circumstances. This approach has led to First Intuition being awarded an ‘Outstanding’ rating by Ofsted.

To find out more about First intuition please check out our website here: (url removed) and our Careers Page here: (url removed) to find out about who we are, and learn about the fantastic benefits our employees enjoy.

Job Summary:

This newly created role within the Online team combines the responsibilities of both a Scheduling Assistant and an Online Course Advisor. You will be responsible for managing and maintaining an efficient schedule for our students, ensuring effective allocation of teaching and freelance staff, and providing administrative support to new and existing customers and clients. You will work closely with multiple teams to ensure the smooth running of our online programmes. This is a full-time role including significant home working, with the opportunity to work from the Birmingham First Intuition centre as and when required. You will report into the Head of Online Programme Delivery and the Online Operations Supervisor.

Key Focus of Role:

We seek a highly organised individual with an excellent eye for detail, capable of thriving in a dynamic and fast-paced environment. This position offers an opportunity to make a significant impact on our business's success, engaging with various stakeholder groups.

Duties and Responsibilities:

Course scheduling:

• Maintain an accurate and efficient schedule for all courses and support the Head of Online Programme Delivery in developing future schedules.
• Create Adobe Connect rooms and be the first responder for any technical issues during online delivery.
• Collaborate with the operations and service team to ensure schedule alignment with their needs.
• Act as the first point of contact for urgent cover requirements, propose solutions to the line manager, and communicate final decisions.
• Respond promptly to changes in scheduling requirements, including cancellations, rescheduling, tutor changes, and client requests.
• Communicate regularly with the client/apprenticeship team to understand their needs and ensure the schedule meets expectations.
• Support freelancer management with booking confirmations, invoicing, and teaching support.

Online Operations:

• Serve as the primary contact for online students, handling enquiries and providing advice and guidance.
• Maintain student and client records with course booking data, process payments/invoicing, and dispatch materials as required.
• Provide proactive support to students, advising on suitable courses and study methods.
• Liaise with regional FI centres to coordinate administrative support for national clients.
• Produce reports on student and client information and gather feedback.
• Support daily business operations and assist the Online Operations Supervisor and Head of Online Operations as needed. 

This is a hybrid role, meaning you need to have an appropriate working space at home. You will have the opportunity to work occasionally from our Birmingham centre.

If you are a highly organised individual with a passion for logistics and customer service and seek a challenging role in a dynamic environment, we encourage you to apply.

Requirements

Qualifications and Skills:

Essential:

• 1+ years of experience in customer service in an office environment, including handling customer telephone calls.
• Proficiency in Microsoft Office software (Excel, Word) and other office packages.
• Excellent organisational skills and attention to detail.
• Effective communicator with excellent interpersonal skills.
• Strong organisational, problem-solving, and time management skills.
• Adaptability to changing processes, procedures, and customer needs.
• Ability to work both independently and collaboratively in a team environment.

Desirable:

• Experience in a scheduling or logistics role, preferably in an educational setting.
• Experience in the accountancy and finance sector.
• Experience with apprenticeship standards and programmes.
• Experience using a CRM system such as Administrate or Salesforce.
• Experience with Adobe Connect.

Benefits

• 25 days annual leave rising to 30 over 5 years’ service plus bank holidays.
• Equipment provided for homeworking.
• Flexible-working positive employer with a range of family-friendly policies.
• Employee Assistance Programme: 24-hour confidential access to counselling and support services.
• Competitive pension.
• Company share scheme.
• Private medical insurance.
• Training and development opportunities.
• Long-term career prospects in a growing company.
• Employee perks including a range of discounts to suit your lifestyle.

We are committed to safeguarding and protection of young people and adults and follow Safer Recruitment processes. All successful candidates will need to complete a DBS check, with some roles requiring an Enhanced check. This post is exempt from the Rehabilitation Act 1974.

First Intuition is committed to fostering a diverse and inclusive workplace. We embrace individuals of all backgrounds, cultures, abilities, and experiences, and believe that diversity strengthens our team. We are dedicated to providing equal opportunities for all employees, ensuring fairness, respect, and a supportive environment for everyone.