JKR is looking for a Program Manager to join our busy team who support Client Services and Creative Design on large, complex consumer brand and packaging projects.

Program Manager Purpose  

Lead by example, deliver greater value to clients through leveraging internal and external talent and expertise to orchestrate the best creative outcomes to client opportunities. 

In this role you will:

Externally: Develop client trust and advocacy through effective planning and delivery across all briefs, while partnering client services to provide a consistent and excellent experience for our clients. 

Internally: Champion and demonstrate collaboration between internal teams to get to the best creative solutions through meticulous planning and organisation. Ensuring all workstreams are well coordinated. 

Responsibilities, include, but not limited to:

Creative Delivery 

Inspire client confidence through effective project delivery, harnessing the creative intent., across a variety of channels 

Analyse client challenges and briefs, asking the right questions, to get to the best outcomes 

Effectively manages multiple project timelines across multiple clients within a Hub ensuring all deadlines are met and tangibles delivered 

Partner the Creative team, to ensure creative intent is preserved across mediums 

Is a key partner to the client service team, proactively driving the project through the studio internally enabling client services team to effectively manage client expectations 

Communication 

Collaborate closely with Creative Services team to determine most suitable internal and external expertise required for the Client opportunity  

Work with Creative Services articulating the design intent in order for them to source talent for specialisms 

Effectively and proactively manage internal and external communications across diverse teams, levels and priorities 

Constantly push for outstanding collaboration, internally and externally, to get to great creative output 

Builds strong relationships with partners, experts and collaborators, in order to develop advocacy and attract the best talent 

Adapt communication style to audience and situation, whilst always delivering a consistent message 

Listen actively and openly 

Creativity and Brand centricity  

Work with Design Director and Creative Services to determine the right talent for projects, based on in depth knowledge of capabilities, efficiency, costing and desired outcomes 

Proactively offer creative ideas and solutions to client challenges, considering different ways to approach the brief with an understanding of the client’s brand and business  

Anticipate client needs and expectations, striving to deliver the best solutions, and exceed expectations wherever possible, ultimately translating into future opportunities 

Act as a source of expertise to teams, sharing knowledge and experience 

Demonstrate flexibility and adaptability to client needs 

Commercial Awareness 

Use knowledge of how the business charges and resources projects to drive efficiency and profitability of projects, while ensuring the highest level of creative output 

Work in tandem with client services to ensure project quotes accurately reflects project, acting in an advisory capacity based on previous projects and experience, providing information to assist negotiations. 
Work closely with Creative Services to ensure quote is reflected in resourcing requirements. 

Recognise, raises and resolves individual project issues resulting in overburn with the Hub team and Finance as necessary 

Leadership & Relationships 

Motivate, supports and inspires the JKR internal teams effectively and responsibly to manage situations to positive outcomes 

Provide tools, techniques and mentoring to inspire others to take responsibility for their own work and personal development 

Display integrity, honesty, reliability, responsiveness, openness, to instill trust by clients and internal teams 

Manage conflict, leaning into issues as they arise. 
Able to quickly & proactively react to change instilling calm across internal and external stakeholders 

Requirements

In order to be will suited to this role you will:

• Experience working in program or project management
• Demonstrate your knowledge of Brand and/or end to end creative design processes
• Excellent ability to partner with colleagues
• A proactive, 'get the job done' attitude
• Top notch communication and interpersonal skills

Benefits

• Pension Plan
• Training & Development

This role is offered as a permanent role.

Location: Shoreditch

Hybrid working: min 2 days pw in the studio (or as required by the team)