Overview: As a Business Support Administrator, you will play a crucial role in providing comprehensive administrative support to the Sales/Marketing departments and the Managing Director (MD).

Key Responsibilities:

• Process orders, including adding orders to sales systems, sending order acknowledgements, and issuing deposit invoices.
• Manage order lifecycles, updating customers on order status, chasing necessary paperwork, raising invoices, and following up on payments.
• Maintain and update dealer live order schedules, ensuring accuracy and timeliness.
• Update Sales Hub and Dealer order schedule with lead times and order progress.
• Compile and distribute daily sales reports across the company.
• Assist in preparing tenders and managing demo paperwork as required.
• Provide administrative support to the marketing department, attending meetings, updating project trackers, and managing action items.
• Coordinate with suppliers for event-related orders and logistics.
• Manage marketing budgets, tracking expenses, and preparing monthly reports.
• Utilize software to create and distribute eshots (email shots) and manage their distribution.
• Update online platforms with classified advertisements for used machines.
• Handle marketing requests from dealers, including managing their marketing budgets effectively.
• Assist the MD in administrative tasks and support.
• Attend staff 1-1 meetings, document notes, and follow up on action items.
• Manage MD's inbox, prioritizing and responding to communications as required.
• Arrange travel bookings and accommodations for MD.
• Attend meetings with MD, documenting actions and ensuring follow-ups are completed.

Requirements

• Ability to thrive in a fast-paced environment and handle unexpected challenges with confidence.
• Capable of managing detailed processes accurately and efficiently.
• Proficiency in using Excel for creating and managing spreadsheets is essential.
• Comfortable engaging with customers and stakeholders professionally and effectively.
• Ability to prioritize tasks and manage time effectively to meet deadlines.
• Experience in customer account management or similar roles preferred.
• Experience with NetSuite or similar ERP systems is advantageous.

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Language:

• English (preferred)

Licence/Certification:

• Driving Licence (preferred)

Salary:

£25000 - £31000

Benefits

• Company pension
• On-site parking