Lendscape is a leading technology provider to the global secured finance market.  

We’re dedicated to helping financial institutions unlock cash flow and provide enhanced lending experiences for their SME customers through innovative technology. Today, our technology and software underpins the secured lending offerings of over 120 banks and finance providers worldwide. 

Headquartered in London, and with regional offices in California and Singapore, Lendscape employs over 180 people around the world.  

Delivery of customer facing Consulting and Support Services across activities relating to Lendscape's Asset Finance solution.

These activities cover (but are not limited to) BAU support, and project implementation work streams; discovery workshops, requirements gathering and design, configuration, integration (using product APIs), migration, reporting and testing.

This role will liaise closely with the Asset Finance Engineering team to ensure the development and support services of the Asset Finance product is delivered to customers on a timely and quality basis. 

Requirements

• Customer BAU support, management of open open tickets, providing SME knowledge and triage of issues and defects raised.
• Take a senior role in BAU services or implementation work streams and ensuring on time delivery, and on budget. 
• Work with a team of Lendscape consultants and product SMEs to establish the scope, budget and timeline for project implementations facilitating client workshops as necessary.
• Support the creation of project plans and project estimates, agreeing the terms of engagement outlined in these documents with the customer.
• Support Lendscape's relationship with customers and relevant Lendscape stakeholders.
• Produce clear and concise written documentation as required.
• Learn and expand knowledge of the business domain of our clients and the Asset Finance product.
• Collaborate closely with all the other members of your squad to take shared responsibility for the overall efforts that the team has committed to.
• Maintain and work to detailed and accurate estimates to complete for all streams across all projects
• Visit customers as required to drive the progress of implementation activities or resolution of support / BAU topics.
• Carry out and support project retrospectives on completion of the projects.
• Assist Engineering team in the specification, delivery and support of the Asset Finance product.

• Lendscape's customers are based internationally, travel to visit clients will be required. 
• Consultants will need to be flexible during times of peak project effort to help successfully meet projects milestones or customer support commitments.  This may, include weekends, for example in support of a go live event.  Lendscape's overtime policy will apply during such periods.

• Two years or more years experience in Asset Finance, with expert knowledge of the key agreement (contract) management back office processes and functions.
• Hands on experience of delivering projects in a client facing role in an Asset Finance system implementation.
• Proven experience in one or more of the following implementation activities - discovery workshops, business configuration, test management, finance configuration / testing, integration and migration.
• Foreign language an advantage although not essential.

• Self-motivated and pro-active, escalating to managers and senior team members when required.
• Strong communication and collaboration skills with an ability to communicate effectively across written, verbal and presentation formats to a variety of audiences.
• Demonstrate effective use of collaboration tools to facilitate effective communication and distributed collaboration required.
• Strong team player, track record of working under pressure and bring together experts that are not under direct management to deliver a positive outcome.
• Attention to detail and committed to high quality deliverables.
• Knowledge of the Asset Finance industry and supporting software products.
• Knowledge of Lendscape products an advantage although not essential.
• Technical skills such us SQL, Log analysis and interpretation, Interfaces / APIs, Cypress
• Analytical, inquisitive, eager resolve / find root cause of problems / incidents - able to quickly get to the core of complex issues and explain them to others.
• Knowledge and experience of using modern agile management tools such as JIRA and Confluence critical for the application
• Committed to self-development.

Benefits

Lendscape is for everyone

Lendscape is passionate about ensuring that we remain a top performing business and a fantastic place to work – a place where everyone is comfortable to work. We’re a business that values equal opportunities for all and we celebrate the unique and diverse backgrounds and experiences of each individual. 

Interested but not sure you tick every box? We recognize that skills and experience can be gained in various ways, and we encourage you to apply for a role at our company, even if you feel your background might not perfectly align with the position. 

We look forward to connecting with you.