Are you ready to be part of something special? Welcome to settle, where our brand-new 2030 strategy marks the beginning of an exciting journey. With a loyal commitment to providing excellent service to our residents, there's no better time to join our crew.

Our 23,000 diverse residents are the heart of settle, and we place them at the centre of everything we do. Operating across Hertfordshire, Bedfordshire, Buckinghamshire, and South Cambridgeshire, you'll play a crucial role in providing safe, high-quality homes where residents can take pride and create lasting memories.

By working closely with local stakeholders, we identify sector needs and develop strategic plans, including delivering new, affordable homes to meet housing demands. We champion diversity across all areas of our organisation and are particularly focused on welcoming applications from females, to address the underrepresentation of women in our property roles.

Requirements

Outline of Key Responsibilities...

• Carry out surveys, defects inspections relating to property disrepair or compliance with legislation and preparing specification of works, overseeing any subsequent works.
• Work collaboratively with several internal departments including housing, repairs & maintenance and customer resolution ensuring that we meet internal SLAs for complaint handling and responding to enquiries.
• Ensure reporting is available to monitor issues and identify any trends and root causes so updates and meaningful results driven’ reporting can be shared.
• Specify improvement and repair works, instruct and liaise with the consultants appointed to act on behalf of settle.
• Build and maintain good relationships with tenants whilst actively promoting the organisation.
• Carry out stock condition surveys where needed to aid the completion of targets.
• Have technical input into our Aids and Adaptations service, providing the A&A team with technical resource for feasibility surveys and post inspections.
• Report to and work closely with the Asset Manager to ensure settle’s assets are managed efficiently.
• Work with our Customer Resolution Team investigate, manage, and resolve customer complaints, related to the Asset Management provision, in a timely manner.
• Project manage packages of work from inception through to final delivery.  Demonstrating excellent contractor and project management skills.  Holding contractors to account and delivering within budgets and timescales, whilst keeping all stakeholders fully informed and engaged.
• Liaising with insurers and providing access and information for them as and when required.
• Help to build specifications and develop programmes for specialist works that affect multiple properties or property types.

We are looking for someone who has...

• Previous relevant experience
• Excellent verbal and written communication skills.
• Ability to manage own workload and prioritise appropriately whilst ensuring internal and external SLAs are met.
• Have strong customer focus, and the ability to communicate, influence and chair meetings with a variety of stakeholders
• Good knowledge/experience of building maintenance.
• Excellent contractor and project management skills and experience.

Benefits

At settle, our friendly and hard-working colleagues are proud to be relentlessly resident focussed, and we believe that dedication deserves a stellar benefits package. Here’s what we offer to our amazing colleagues:

• annual salary: £46,680.98 per annum
• flexible working: hybrid and flexible options available (role-dependent)
• generous leave: 27 days of annual leave, increasing to 32 days with length of service
• family leave: enhanced maternity, paternity, and adoption leave
• pension contributions: up to 10% from settle
• healthcare cash plan: for your health and wellness
• flexible benefits: cash towards your heath and wellbeing
• development: excellent personal and professional growth opportunities

And that’s just the beginning! We’re also thrilled to provide:

• fresh fruit Wednesdays: keep your energy up with healthy snacks
• colleague-led campaigns and celebrations: wellbeing weeks and charity bake sales
• volunteering days: 2 paid days to give back to the communities we work in
• secure parking: free onsite parking and bike sheds too!
• local discounts: enjoy perks from our community partners
• mental health support: access to counselling sessions and mental health resources
• feedback commitment: we listen to our colleagues and take action
• shower facilities: perfect for those who cycle to work or hit the gym
• early finish Friday: a kickstart to the weekend!

At settle, we’re committed to creating a workplace where everyone feels valued and supported. Join us and enjoy the benefits of working in a collaborative, kind, and inclusive environment.

"At settle we operate a no closing date policy and evaluate candidates upon application. Therefore please apply without delay."

Our Commitment 

Our culture at settle is inclusive and celebrates the differences in everyone. We are committed to creating an inclusive workforce, by reflecting and representing the diversity of today’s society. We would like to encourage applicants from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from global majority communities.

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required so you can fully participate in the recruitment process.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.