Role Summary

• Responsibilities: By stepping into the pivotal IT Administrator role within our Technical Operations team, you will be responsible for IT and user administration, system maintenance, IT documentation, IT auditing, MSP liaison, IT project delivery, user training, and more
• Salary: £25,700 to £30,000 per annum, depending on your previous experience
• Benefits: Discretionary profit share bonuses, hybrid working options that allow you to work from home up to 50% of your time after passing probation, generous holiday allowance, flexible working hours, employer pension contributions, comprehensive travel insurance, private medical insurance, critical illness cover, income protection, full funding for external training, interest-free travel loan scheme, discounted gym memberships, and more
• Role Type: Full-time, permanent
• Start date: We are currently recruiting for start dates throughout 2024, including September and October. However, we can also consider applications from those seeking a deferred start date in early 2025. You will be asked to state your availability on your application form
• Location: This role is available in our Global Headquarters in Cambridge

About the Role

In recent years, the Technical Operations (TechOps) division has been investing heavily in the company’s technology infrastructure and building a community of passionate IT professionals who aim for higher standards than a traditional IT department. The supportive and friendly team are looking for new colleagues to help deliver first-class systems administration, hardware processing, process optimisations, and skill-sharing, whilst retaining the personal touch that Costello Medical employees have come to know and love.

Key responsibilities will include:

• Overseeing on-premise and cloud technologies, including file system and permissions management, device and software management via Microsoft Intune, in addition to identity and access management across platforms like Microsoft 365
• Setting up and issuing hardware such as laptops and peripherals, overseeing equipment lifecycles (e.g., retirement and disposal), as well as maintaining an accurate asset database
• Responding to user requests, discussing solutions, and providing required equipment
• Coordinating the delivery of IT services in satellite offices by working closely with non-technical representatives
• Travelling to national and global offices for on-site tasks such as device management, office moves, and infrastructure updates
• Supporting with system audits, such as checking access rights and reporting on inactivity
• Collaborating with the remote managed service provider (MSP) to provide deskside support
• Representing the TechOps division within the company by explaining IT processes, announcing changes, soliciting feedback, and maintaining strong relationships with other teams
• Collaborating with colleagues and project managers to deliver continuous technical improvements
• Proactively sharing new ideas to enhance our IT services and technologies

Within the role, you will also have opportunities to:

• Contribute to a variety of internally delivered and outsourced IT projects, such as implementing new systems, software and hardware
• Create and manage knowledge articles, user guides, policies, and training materials
• Develop skills in cybersecurity and information governance
• Relocate to other offices and grow our IT presence throughout the business

Hybrid Working Policy: We recognise that home-working can improve work life balance, reduce commuting times and costs, and provide the opportunity to juggle personal commitments. At the same time, we believe that having face-to-face time in the office holds many benefits and is central to ensuring that the community we have created, where people have a workplace they belong to and feel part of, is never lost. Therefore, we offer flexible working arrangements that allow our colleagues who have passed probation to work from home for up to half of the time, measured across a 2-week rolling period. During your probationary period (normally the first 6 months of the role) you will be able to work from home for 1 day per week.

A Day in the Life of an IT Administrator

To learn more about a typical day for an IT Administrator at Costello Medical, please click here: (url removed)

Why Choose a Career in IT with Costello Medical?

At Costello Medical, we strongly recognise the importance of IT talent and believe we offer a unique opportunity to kick-start and build your IT career with us.

• Just the fun bits of IT. We outsource technical support and infrastructure administration to our MSP, which allows our IT Administrators to focus their time on supporting their colleagues and contributing to exciting new projects that optimise IT operations and improve the user experience
• Grow your skills at the cutting edge. We are continuously improving our systems; over the past few years, we have stripped out much of our existing infrastructure and implemented innovative cloud-based solutions. As an IT Administrator, you will gain valuable experience with cutting edge technologies, and will have the opportunity to support the implementation and adoption of new technologies
• Users who respect and value you. IT Administrators do not provide frontline support. Since employees aren’t approaching us with problems and complaints, it’s easy to build positive, trusting and respectful relationships with them. As an IT Administrator, you will feel like a valued and integral part of the company
• A truly varied role. You will have opportunities to work in IT security, information governance, IT infrastructure, projects, development, technical writing, and much more. As the company’s technological needs are always changing, there are always new opportunities available
• We are invested in our culture. We are committed to our company values which promote a fun, friendly and innovative workplace in which we strive to deliver the highest standards of quality. As a result, we have been listed in The Top 100 Companies to Work For list for six consecutive years, and achieved B Corporation certification in 2022. These values are embraced within the entire company, including the TechOps team
• Have your say and shape your own career. Given we outsource a lot of our IT, our internal team is relatively small. Your voice matters; you will have a significant influence in team decisions, and can choose the technical areas you would like to specialise in. You will be encouraged to take your career in a direction that challenges you to meet your own goals
• Contribute towards something bigger than IT. Our customers are some the industry’s most successful pharmaceutical and medical technology companies, patient and public health bodies and charitable organisations, and as an organisation, we are committed to improving health globally. By keeping our systems running and allowing us to serve our customers, you are directly contributing towards improving global health. You will also be supporting a company that believes in corporate social responsibility and be able to give back to the local community through funded volunteering and pro bono days

Requirements

About You

The IT Administrator role is ideal for an individual early in their tech career who is self-motivated and enthusiastic, with a genuine interest in IT and a strong desire to learn and develop their skills.

Essential requirements for the role are:

• Either 1 year of experience in an IT-related role, a relevant bachelor’s degree, or an entry-level industry standard qualification (e.g., CompTIA, Microsoft, ITIL)
• Experience with Windows operating systems and Microsoft Office applications
• Experience administrating enterprise IT solutions, particularly in the areas of identity and access management and file system administration
• Excellent written and verbal communication skills, with the ability to communicate confidently and professionally to both technical and non-technical audiences
• Exceptional organisational skills and high attention to detail, with a commitment to the highest standards of quality and customer service in all your work
• The ability to plan and prioritise your own time, manage and meet competing deadlines, and coordinate timelines with others
• A proactive mindset, enabling you to problem-solve during user support and request fulfilment, with minimal input from senior colleagues
• A collaborative approach to working, sharing knowledge with team members to promote common objectives and working together to overcome obstacles
• The self-awareness to reflect on your own work and performance, alongside a willingness to take ownership of your work and career development
• An interest in, and aptitude for, mastering unfamiliar systems and company processes

Desired requirements for the role are:

• Experience with Microsoft 365: Azure Active Directory, Exchange Online, Admin Centre, Endpoint Manager, Intune, Defender for Endpoint
• Experience with cloud storage solutions
• Experience administering IT hardware, including procurement, configuration, returns, disposal etc., and maintaining an asset database
• Familiarity with IT policies and experience developing and writing IT processes
• Proficiency in MacOS

Benefits

About Costello Medical

Costello Medical is a rapidly growing global healthcare agency specialising in medical communications, market access and health economic and outcomes research. We work with a wide range of clients, including the industry’s most successful pharmaceutical and medical technology companies, patient and public health bodies and charitable organisations. Our mission is to be a community of the very best people, building trusted partnerships across the healthcare sector by delivering an exceptional service. Our vision is to be a leading global partner consistently striving for meaningful and outstanding contributions that improve people’s health and lives.

We are committed to our company values which are central to creating our fun, friendly and innovative workplace in which we strive to deliver the highest standards of quality. As a result, we have been listed in The Top 100 Companies to Work For list for six consecutive years.

On 27th May 2022, Costello Medical received its certification as a B Corporation. We are really proud of this achievement as it demonstrates that Costello Medical is meeting the highest standards of verified social and environmental performance. We underwent a rigorous assessment that covered the whole of our business including employee benefits, charitable giving and sustainability. We believe this certification is external validation of our mission to be a force for good.

What We Offer

• A starting salary of £25,700 to £30,000 per annum, depending on your previous experience
• A discretionary profit share bonus paid twice per year
• 25 days’ annual leave plus bank and public holidays
• The chance to work from home for up to half of your working time after passing probation
• Flexible benefits scheme offering additional holiday, cash payments and pension contributions
• 4% employer pension contributions
• Private Medical Insurance which offers comprehensive cover on a “medical history disregard” basis
• Paid study leave and funding for external qualifications
• Cycle to Work scheme and an interest-free travel loan scheme
• Critical Illness Cover, Income Protection and Life Assurance
• Access to an Employee Assistance Programme
• Discounted gym memberships
• Comprehensive travel insurance
• Flexible working hours
• Regular company-funded social activities

Please click here to learn about our reward package and the other benefits of working for Costello Medical: (url removed)

The Recruitment Process

Our recruitment process includes a telephone interview with a member of the Talent Acquisition team. If successful, you will be invited to an interview in our Cambridge office with senior members of the TechOps team, followed by an assessment for you to complete. Our standard recruitment process typically lasts 2 to 3 weeks, however this can be adapted if necessary.

As an equal opportunity employer, we are committed to fostering a diverse and inclusive workforce and, throughout the recruitment process, there are a number of reasonable adjustments we can provide. Please click here to read more about this and contact the People Team via (email address removed) should you require reasonable adjustments at any stage.

We are currently recruiting for start dates throughout 2024, including September and October. However, we can also consider applications from those seeking a deferred start date in early 2025. You will be asked to state your availability on your application form. Whilst there are no set application deadlines, we would strongly recommend applying as early as possible so that we can begin processing your application, as the role will close when a suitable candidate is found.

Please note that this role is available in our Global Headquarters in Cambridge. You can learn more about our office locations here: (url removed)/careers/locations

How to Apply

You are required to submit your CV and complete the specified questions in our online application form. In your responses, please explain why you think you would be suited to the role and why you would like to join Costello Medical, with examples to support both. Your CV should clearly state the dates of all qualifications and grades achieved, where applicable.

While we embrace Artificial Intelligence (AI) technologies to innovate and improve processes, we want to understand your unique skills and experiences throughout the recruitment process. Therefore, if you use AI to assist with your application, we recommend that you do not rely solely on this technology to generate your application materials. As your role may involve developing new written content from scratch and handling confidential data that cannot be uploaded to AI technology, it is important for us to assess your own skills and abilities.

Please contact the Talent Acquisition team at (email address removed) if you have any questions about the role or application process.

Visa Sponsorship

Please note that this role does not meet the eligibility criteria for visa sponsorship, and you will therefore need the right to work in the UK independently from the company.