Join Our Team at Tersus Consultancy!

Tersus are recruiting for a Account Support Admin to assist our Account Managers with their day to day administrative tasks. Working Monday to Friday with a 37.5 hour working week.

About Us:

Tersus Consultancy, the largest asbestos consultancy in the UK, are securing numerous exciting projects nationally, this means we need a detail oriented account support to assist our account managers in their busy role.

What will you be doing?

• Dive into the action by helping our Account Managers maintain customer accounts, ensuring smooth sailing for our clients
• Handle client communications, responding promptly and professionally to inquiries
• Work closely with internal teams to tackle customer requests and troubleshoot any issues that arise, ensuring our clients receive top-notch service every time
• Maintain meticulous records of client interactions and transactions, ensuring nothing slips through the cracks
• Assist in the creation of reports and presentations for client meetings
• Collaborate with our sales team to spot potential areas for account growth, ensuring our clients are always getting the best we have to offer

Requirements

What do you need?

• Previous experience in an administrative or customer support role
• Communication and interpersonal skills are essential
• Proficiency in the Microsoft Office Suite (Word, Excel, Outlook)
• Exceptional organisational and time-management skills are key to staying on top of tasks
• Ability to multitask and prioritise tasks effectively in a fast-paced environment
• Experience with CRM software (e.g., Salesforce) would be a fantastic addition to your skill set

Benefits

• 23 days of annual leave plus bank holidays – increasing to 25 with length of service.
• 10 extra paid days leave for Reservists and Cadet Force Adult Volunteers to attend their annual training.
• Life Insurance offered after 6-month service
• Enhanced Sickness, Bereavement, Maternity and Paternity pay.
• Employee Assistance Programme for all personal concerns, finance, home etc
• Up to 5 paid counselling sessions.  
• Pension salary sacrifice scheme resulting in National Insurance savings.
• Annual pay reviews 
• Accredited mental health first aiders available for confidential help and support.
• Access to our benefits platform for discounts on shopping, financial wellbeing advice, gym memberships, tech benefits, cycle to work and many more 
• Free Mortgage Advice 
• Referral bonus payments of £2000 for every successful asbestos surveyor*
• Length of Service awards at key milestones starting at 5 years.
• Lots of progression and development opportunities.  

If you're ready to join a winning team and advance your career, we'd love to hear from you!

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