Where does this role fit in?

The offline ops director is a born leader who can flawlessly manage all areas within your remit.

The role will be pivotal in ensuring the business and departments all run smoothly, efficiently and in accordance with ITG WOW.

You will need to know how ITG works, how areas integrate, have a strong understanding of the how work transitions through the business from conception through to delivery. 

You will be an empathetic leader who has both a technical and creative eye which will help you manage day to day operations.

You will be a process driven individual with with considerable experience and will be someone that can direct and lead the teams without them feeling suffocated by the process. 

You will need to develop, implement and monitor day-to-day operational systems to provide visibility for clear and accurate reporting to the senior management team.

You will be an enthusiastic problem solver who thrives on being involved at all levels of the business but will ensure we have high standards of project management as the core of your role.

Key Responsibilities:

• Estimating and scheduling for all creative service projects, including digital, dev, strategic creative and performance marketing.
• Provide SME expertise to the account teams and clients and support to deliver creative, profitable campaigns and solutions.
• Managing the scheduling and control of freelance support for digital projects
• Operational processes, including WOW, use of platforms and reporting
• Collection of data used for operational reporting
• Building and maintain strong relationships with internal and external (3rd party suppliers) Take proactive and thought leading approach to delivering all projects and campaigns.
• Providing a customer centric approach to our account teams and clients.

Requirements

What can you bring to the table?

Just have a look below, if this sounds like you it’s definitely worth putting yourself forward:

• Ensure processes are clear, easy to navigate and fully implemented
• Ensure resource plans are effective, cost efficient and deliver exceptional output
• Ensure robust commercials are in place for all projects and are actively managed and adhered too by all parties
• Manage and report against the use of freelancers
• Ensure WOW are controlled and managed
• Ensuring time booking and management delivers against expected KPI’s
• Support in providing detailed estimates and scopes for new projects
• Able to support with estimating or commercial analysis
• Supports with business reporting
• Support and train the wider team in all aspects of operational management, ensuring the team all have the tools to deliver for ITG
• Work with client services to ensure WOW are aligned and deliver proactively for all parties
• Ensure training guides and support is available if needed
• Liaise with ITG tech teams to ensure operations is aligned with latest developments available
• Seek to implement automation to improve on efficiency and generate time and cost savingsEnsure teams have the software and equipment needed to deliver against projects
• Work with and support ops director in ensuring all areas are aligned and working with efficient processes that deliver efficiency, and commercial savings

Requirements:

• Estimating and commercials
• Planning and scheduling
• People management
• Software and applications – including creative and dev platforms
• Knowledge of all ITG current technology including automation tools such as canopy and Storyteq
• Strategic creative
• Creative production
• Content and Creative
• Paid media (banners, social ads, PPC)
• Digital signage
• Email campaigns
• Content scheduling
• Website builds
• Web apps
• SMS campaigns

Benefits

Work’s a treat!

On top of a competitive salary, you can expect a whole load of perks:

• 25 days’ holiday + bank holidays – we understand the importance of you getting some down time.
• Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing.
• Pension Scheme – helping you save towards your retirement home in the sun!
• Corporate Medical Cash Plan – claim back the cost of your medical treatments.
• Smart Working Options – spend up to 40% of your working week from home.
• So many savings – through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
• Employee Assistance Programme – our people are at the heart of everything we do, so if you’re happy, we’re happy.
• Cycle to Work Scheme – save on the cost of biking to work.
• Monthly Employee Awards - Employee of the Month programme with £250 bonus
• Raising money for charity including a paid Volunteer Day – we’re all about giving back… and having lots of fun in the process!
• Referral scheme – know the perfect person to join the team? You could bag £1,000 for a putting a good word in.
• Wellbeing Programme – giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
• Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life.

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together.

ITG have a number of community groups (ERGs) available to employees which offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other. These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together
What next?
If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.

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