Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients.  We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications.  We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals.

About the role:

We are seeking a skilled End User Computing Engineer to support the delivery and enhancement of EUC services across our client base .

The ideal candidate will bring solid helpdesk experience, a strong understanding of OS build and deployment processes, and an interest in exploring new EUC technologies. Experience working in asset-based industries is advantageous, as this role involves providing tailored EUC solutions to business-critical environments. 

Here’s what the role looks like:

EUC Solutions Exploration: Keep up to date with emerging EUC technologies, with a focus on identifying and recommending new tools or processes that can improve productivity and operational efficiency. 

OS Build and Deployment: Manage the end-to-end process of operating system builds and deployments, ensuring smooth and efficient rollouts across the estate. 

Hardware & Software Support: Troubleshoot and resolve issues related to EUC hardware (e.g., laptops, desktops, peripherals) and software applications. 

Travel to Client Sites: Visit client sites as necessary to provide hands-on EUC support or manage specific on-site projects. 

Project Collaboration: Work with internal teams and external vendors to deliver EUC solutions that meet business needs and adhere to industry best practices. 

Documentation: Create and maintain comprehensive technical documentation for all EUC solutions, deployments, and processes. 

Requirements

Here are the key skills and experience relevant to this role:

Helpdesk Experience: Solid background in helpdesk support, with a proven ability to troubleshoot and resolve Level 2/3 EUC issues. 

OS Deployment: Strong experience in operating system build processes, image creation, and deployment across various devices. 

Technology Exploration: A passion for exploring and adopting new EUC technologies that can drive efficiency improvements. 

O&G/Asset-Based Business: Experience supporting users and systems in the oil & gas or asset-based industries is highly desirable. 

Driving Licence: A full UK driving licence and the ability to travel to multiple sites as needed. 

Benefits

At Sword, our core values and culture are based on caring about our people, investing in training and career development and building inclusive teams where we are all encouraged to contribute to achieve success.

We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life.  In addition to a Competitive Salary, here's what you can expect as part of our benefits package:

Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth.

Flexible working: Flexible work arrangements to support your work-life balance.  We can’t promise to always be able to meet every request, however are keen to discuss your individual preferences to make it work where we can.

A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance programme, discounted cash plan and more…..

At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement.  If you don’t tick all the boxes but feel you have some of the relevant skills and experience we’re looking for, please do consider applying and highlight your transferable skills and experience.  We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Your perspective and potential are important to us.

If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.