We are seeking a versatile and highly organised individual to fill the role of Operations Manager. In this role, you will oversee daily operations, support the CEO in strategic initiatives, and manage administrative and executive functions for the companies. This role involves optimising business processes, managing teams, and driving operational excellence to support the firm’s strategic objectives. The ideal candidate is proactive, detail-oriented, and skilled in managing people and processes.

Our Mission - Our mission is to lead the legal industry by redefining traditional practices, providing exceptional service to our clients, and empowering our team to unlock their full potential. So, if you can imagine yourself in our young, ambitious and growing community, you're probably already halfway to becoming part of it. And we want to hear from you!

The Way We Work

• Ambitious – We aim high. We are determined and ambitious about our work, consistently delivering the best for our customers.
• Collaborative – Together, we believe we can achieve great things. Trust and respect are our core values.
• Supportive – We grow together. We learn from each other and invest in people’swell-being and development.

Key Responsibilities:

• Manage the daily operations of the company, ensuring smooth, efficient, and compliant workflows.
• Oversee client onboarding, case management processes, and service delivery to meet client expectations.
• Develop and implement operational strategies to optimise processes and improve efficiency.
• Lead, mentor, and manage support staff and legal professionals to ensure optimal team performance.
• Oversee workload distribution, ensuring deadlines are met, and resources are used effectively.
• Monitor budgets, operational costs, and resource allocation to ensure cost-efficiency.
• Work with the finance team to produce financial reports and control expenditures within budget limits.
• Ensure compliance with legal and regulatory requirements for the firm.
• Develop and implement risk management strategies to mitigate operational and reputational risks.
• Implement new systems and tools to streamline operations and improve client service.
• Identify and execute continuous process improvements across all functions of the consultancy.
• Develop and maintain key performance indicators (KPIs) to measure operational success.
• Act as a strategic partner to the Founder, assisting with high-level decision-making and business development.
• Provide insights and recommendations to support business growth and operational improvements.
• Represent the Founder in internal and external meetings when required, and act as a liaison between departments.
• Manage the Founder’s calendar, scheduling meetings, travel, and appointments.
• Prepare briefing materials, presentations, and reports for executive meetings.
• Handle internal and external communications on behalf of the Founder, maintaining confidentiality.

Please note - the above list serves as a guide and is not an exhaustive list. There are other areas of responsibilities that you are expected to cover but may not be listed here.

Requirements

• Bachelor’s degree in Business, Operations Management, or Law (or related field).
• 3-5 years of experience in operations management, preferably in a legal or consultancy environment.
• Proven leadership and team management skills.
• Strong financial acumen, including experience with budgeting and cost management.

• Knowledge of regulatory and compliance requirements within the legal sector.
• Excellent communication, problem-solving, and interpersonal skills.
• Experience working closely with executives or founders in fast-paced environments.

Key Skills:

• Leadership and team development
• Process optimisation and workflow improvement
• Financial management and budgeting
• Compliance and risk management
• Excellent communication and interpersonal skill
• Proficiency in legal tech and project management tools

Benefits

• In-house gym.
• Professional development courses.
• Work in a friendly working environment.
• Social community events and/or monthly team activities. 
• Ambitious and stimulating colleagues.
• Access our brand employee perk platform.

Other info:

• Salary DOE.
• The role is based in our Camden Office. 
• A total of 40 hours per week, with a one-hour unpaid lunch break.

If you haven't received any communication from us within 10 days, it indicates that your application has not been progressed, and we won't retain your information. We encourage you to consider applying for any future vacancies that catch your interest.

Palazzo Law Boutique LTD is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds, experiences, and abilities